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Responsiveness and reliability for shipping biomass boilers across Europe.
CASE STUDY

Responsiveness and reliability for shipping biomass boilers across Europe.

An industrial player specialized in biomass heating equipment, this manufacturer had to meet critical logistics needs to deliver bulky and technical systems to industrial sites and district heating networks in France and Europe. Flexible management and a 99.98% vehicle availability guarantee enabled rapid transport of oversized pallets, even during peak periods, while maintaining a high level of safety and punctuality.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Manufacturer of biomass heating equipment for industry and public entities; major production site in Auvergne; deliveries to France, Benelux, and Germany.

Volume & seasonality

Average of 24 shipments per month with peaks during October–March (+24%)

Units & packaging

Custom goods 340x150x180 cm secured with lashing straps and corner protectors, total shipment weight between 2,800 and 7,200 kg.

Delivery constraints

Narrow time windows (8 am–12 pm and 1 pm–5 pm), safety cord for customs, delivery with mandatory prior call.

Targets

Immediate access to POD/CMR, trucks available on demand

Objectives

All documents available on the DONE Space platform, average truck availability at 99.63% of placed orders, transport cost reduction of over 13%.
9
 h
Clermont-Ferrand→Auxerre transit time
883
 €
Example job price (Premium)
122
Number of transports in 2025
98.76%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Clermont-Ferrand
Auxerre
10x caisses personnalisées, 180x140x60 cm, 3 500 kg
Porteur, Hayon élévateur
9
 h
883
 €
Clermont-Ferrand
Limoges
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché
4
 h
536
 €
Clermont-Ferrand
Tourcoing
2x palette EU, 120x80 cm, 300 kg
VAN
12
 h
417
 €
Clermont-Ferrand
Orleans
2x palette EU, 120x80 cm, 300 kg
VAN, Hayon élévateur
6
 h
362
 €
Clermont-Ferrand
Dietzenbach
5x palette EU, 120x80 cm, 900 kg
VAN, Hayon élévateur
14
 h
812
 €
Clermont-Ferrand
Malaga
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
27
 h
1361
 €
Auxerre
Limoges
Tourcoing
Orleans
Dietzenbach
Malaga
Clermont-Ferrand

Before/after (last 6 months)

-0,14
Cost per shipment
-2h
Shorter average transit time
99.98%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
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€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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European countries

We deliver across the whole of Europe.
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