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Secure B2B deliveries of tiles and sanitaryware to professionals with a pan-European network.
CASE STUDY

Secure B2B deliveries of tiles and sanitaryware to professionals with a pan-European network.

As a professional distributor of construction materials specializing in tiles and sanitary equipment, this group based in the Grand Est region faced capacity and reliability challenges in serving their artisan, architect, and dealer clients. The logistics solution provided optimized access to a large fleet of available vehicles, ensured flexibility for order peaks, and guaranteed direct delivery without transshipment, both within the Grand Est region and beyond. A 99.97% vehicle availability rate allowed them to absorb seasonal fluctuations without service interruptions.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Distributor of tiles, ceramics, and sanitary equipment; primary activity in Lorraine around Nancy; supplies retail outlets, artisans, and regional professional construction sites.

Volume & seasonality

Average of 19 shipments per month with peaks during April–July period (+11%)

Units & packaging

EU pallets 120x100 cm, 12 units per shipment, secured with tie-down straps and anti-slip mats, total weight per shipment between 1,200 and 3,500 kg.

Delivery constraints

Fixed hours for loading, liftgate, fast POD.

Targets

Trucks available on demand, transport visibility enabled

Objectives

Average truck availability for 99.65% of orders placed, transport tracking and email notifications via the Done Space platform, transport cost reduction of over 20%
5
 h
Nancy→Colmar transit time
100
 €
Example job price (Premium)
107
Number of transports in 2025
99.16%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Nancy
Colmar
10x caisses personnalisées, 180x140x60 cm, 3 500 kg
Porteur, Hayon élévateur
5
 h
100
 €
Nancy
Tourcoing
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché
10
 h
641
 €
Nancy
Mulhouse
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
4
 h
500
 €
Nancy
Rouen
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN
9
 h
724
 €
Nancy
Augsburg
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
9
 h
415
 €
Nancy
Mechelen
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN
7
 h
400
 €
Colmar
Tourcoing
Mulhouse
Rouen
Augsburg
Mechelen
Nancy

Before/after (last 6 months)

-0,11
Cost per shipment
-6h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
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€300k CMR insurance included + all-risk cargo insurance with 1 click

4
They trusted us

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