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Secure B2B logistics for technical equipment with direct, damage-free deliveries.
CASE STUDY

Secure B2B logistics for technical equipment with direct, damage-free deliveries.

A player in the technical sector, specializing in plumbing and heating equipment, faces logistical challenges related to shipping large and sensitive materials in the B2B market. The risks of delays and damage were critical to ensuring reliability for professional worksites. Thanks to the direct delivery solution, with no reloading and adapted vehicles, our transport team ensured optimal security of goods and significantly reduced incidents, especially to the Grand Est region and neighboring departments.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Specialist in plumbing and heating equipment for commercial and industrial buildings; operations in Alsace; regular deliveries to eastern France and southern Germany.

Volume & seasonality

Average of 17 shipments per month with peaks during March-June period (+21%)

Units & packaging

Custom goods 260x140x120 cm, secured with tie-down straps and corner protections, shipment weight between 1,300 and 4,800 kg.

Delivery constraints

Fixed loading hours, loading assistance, comprehensive insurance.

Targets

Enable transport visibility, immediate access to POD/CMR

Objectives

Transport tracking and email notifications on the DONE Space platform, all documents available on the DONE Space platform, reduction of transport costs by more than 19%
10
 h
Clermont-Ferrand→Cholet transit time
1433
 €
Example job price (Premium)
171
Number of transports in 2025
98.82%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Clermont-Ferrand
Cholet
16x palette EU, 120x80 cm, 7 400 kg
Porteur, Hayon élévateur
10
 h
1433
 €
Clermont-Ferrand
Niort
5x palette EU, 120x80 cm, 900 kg
VAN, Hayon élévateur
10
 h
100
 €
Clermont-Ferrand
Toulouse
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché
7
 h
676
 €
Clermont-Ferrand
Mulhouse
5x palette EU, 120x80 cm, 900 kg
VAN
8
 h
637
 €
Clermont-Ferrand
Etten-Leur
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché
14
 h
798
 €
Clermont-Ferrand
Bologna
5x palette EU, 120x80 cm, 900 kg
VAN, Hayon élévateur
14
 h
748
 €
Cholet
Niort
Toulouse
Mulhouse
Etten-Leur
Bologna
Clermont-Ferrand

Before/after (last 6 months)

-0,08
Cost per shipment
-6h
Shorter average transit time
99.98%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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