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Secure delivery of premium chocolates across France, without compromising product integrity.
CASE STUDY

Secure delivery of premium chocolates across France, without compromising product integrity.

A leading French producer of fine chocolates, this specialist in gourmet craftsmanship must ensure rapid shipping of fragile and high-value goods nationwide. The main challenges involve minimizing the risk of damage and ensuring careful handling, requiring strict carrier oversight. Thanks to a five-step network verification, each pallet enjoys a record 99.98% damage-free delivery rate, securing shipments to specialty distributors and premium boutiques.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Artisanal manufacturer of fine chocolates based in Western France; B2B distribution to delicatessens, bakeries, pastry shops, and specialty stores in France and Europe.

Volume & seasonality

Average of 18 shipments per month, with peaks during October-December (+16%)

Units & packaging

Euro pallets 120x80 cm, 10 units per shipment, total weight per shipment between 900 and 2,200 kg, secured with lashing straps and anti-slip mats.

Delivery constraints

Night delivery, tail lift, GPS tracking.

Targets

Reduce transit time by more than 3 hours, enable transport visibility

Objectives

Faster average transit by 4-11 hours, transport tracking and email notifications on the DONE space platform, transport cost reduction of over 20%
15
 h
Avrillé→Marseille transit time
50
 €
Example job price (Premium)
140
Number of shipments in 2025
98.61%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Avrillé
Marseille
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché, Hayon élévateur
15
 h
50
 €
Avrillé
Strasbourg
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
13
 h
50
 €
Avrillé
Grenoble
10x caisses personnalisées, 180x140x60 cm, 3 500 kg
Porteur, Hayon élévateur
26
 h
807
 €
Avrillé
Cannes
2x palette EU, 120x80 cm, 300 kg
VAN
17
 h
475
 €
Avrillé
Bruges
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché, Hayon élévateur
10
 h
358
 €
Avrillé
Coslada
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché
18
 h
1034
 €
Marseille
Strasbourg
Grenoble
Cannes
Bruges
Coslada
Avrillé

Before/after (last 6 months)

-0,18
Cost per shipment
-4h
Shorter average transit time
99.98%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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