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Securing B2B distribution of artisanal chocolates to European retailers.
CASE STUDY

Securing B2B distribution of artisanal chocolates to European retailers.

A recognized player in artisanal confectionery was seeking a partner capable of guaranteeing vehicle availability for shipments of delicate products during peak demand periods, while securing every delivery. Thanks to DONE Deliveries’ vast European network and a 99.98% vehicle availability rate, flows to major B2B chains and specialized distributors are maintained without interruption, especially during seasonal launches.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Confectioner and chocolatier specializing in artisanal products; main production site in Clermont-Ferrand; supplies B2B chains and distributors throughout France and Western Europe.

Volume & seasonality

Average of 21 shipments per month with peaks during October-December (+23%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, lashing straps and anti-slip mats, total shipment weight between 1,200 and 2,000 kg.

Delivery constraints

Fixed delivery times, tail lift, secured parking.

Targets

Trucks available on demand, eliminate delays

Objectives

Average truck availability at 99.6% of orders placed, 98.69% of shipments delivered on time, transport cost reduction of more than 16%
6
 h
Clermont-Ferrand→Annecy transit time
532
 €
Example job price (Premium)
99
Number of transports in 2025
98.69%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Clermont-Ferrand
Annecy
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché
6
 h
532
 €
Clermont-Ferrand
Dijon
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
6
 h
274
 €
Clermont-Ferrand
Angers
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN
7
 h
354
 €
Clermont-Ferrand
Nancy
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Hayon élévateur
9
 h
342
 €
Clermont-Ferrand
Munich
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché
17
 h
373
 €
Clermont-Ferrand
Madrid
10x caisses personnalisées, 180x140x60 cm, 3 500 kg
Porteur
32
 h
904
 €
Annecy
Dijon
Angers
Nancy
Munich
Madrid
Clermont-Ferrand

Before/after (last 6 months)

-0,1
Cost per shipment
-3h
Shorter average transit time
99.98%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
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€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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European countries

We deliver across the whole of Europe.
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