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Delivering Italian freshness across Paris with ultra-responsive logistics and 99.6% availability.
CASE STUDY

Delivering Italian freshness across Paris with ultra-responsive logistics and 99.6% availability.

An Italian foodservice player specializing in preparing fresh products and pizzas for its B2B clientele in Paris faced punctuality constraints and the need for rapid restocking to serve its establishments. DONE Deliveries met this challenge by guaranteeing immediate access to vehicles for same-day or next-day pickups, ensuring a vehicle availability rate of 99.97% and maximum flexibility for all critical urban time slots.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Italian foodservice brand; operations focused in Paris; delivery of fresh foods and pizzas to restaurants and B2B chains in Île-de-France.

Volume & seasonality

Average of 25 shipments per month with peaks during March-July (+35%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, secured with tie-down straps and anti-slip mats, total weight per shipment between 1,200 and 2,000 kg.

Delivery constraints

Same-day delivery, tail lift, GPS tracking.

Targets

Trucks available on demand, eliminate delays

Objectives

Average truck availability at 99.56% of orders placed, 98.96% of shipments delivered on time, transport cost reduction of more than 15%.
13
 h
Grenoble→Tourcoing transit time
816
 €
Example job price (Premium)
144
Number of shipments in 2025
98.96%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Grenoble
Tourcoing
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN
13
 h
816
 €
Grenoble
Nantes
10x caisses personnalisées, 180x140x60 cm, 3 500 kg
Porteur
27
 h
100
 €
Grenoble
Tarbes
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché
12
 h
782
 €
Grenoble
Nice
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché
8
 h
610
 €
Grenoble
Willebroek
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN
14
 h
844
 €
Grenoble
Pioltello
2x palette EU, 120x80 cm, 300 kg
VAN, Hayon élévateur
7
 h
390
 €
Tourcoing
Nantes
Tarbes
Nice
Willebroek
Pioltello
Grenoble

Before/after (last 6 months)

-0,09
Cost per shipment
-2h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
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€300k CMR insurance included + all-risk cargo insurance with 1 click

4
They trusted us

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