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Ensuring the reliability of sensitive food flows to several continents through secure and verified transport.
CASE STUDY

Ensuring the reliability of sensitive food flows to several continents through secure and verified transport.

An international food player, specializing in the supply of halal, dairy, and cleaning products to distributors and food service providers, needed to secure its B2B shipments to the Indian Ocean, the Caribbean, and Europe. Facing the need for flawless management of breakage or spoilage risks, it selected a provider capable of ensuring a rigorous carrier selection and a 99.97% rate of undamaged deliveries for products shipped in optimal conditions.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Exporter of food and non-food products based in Île-de-France; serving markets in the Indian Ocean, the Caribbean, France, Hong Kong, and Oman.

Volume & seasonality

An average of 20 shipments per month with peaks from March to June (+33%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, secured by tie-down straps and anti-slip mats, total weight per shipment between 1100 and 3400 kg.

Delivery constraints

Same-day pickup, unloading assistance, GPS tracking.

Targets

Trucks available on demand, eliminate delays

Objectives

Average truck availability of 99.69% of orders placed, 99.46% of shipments delivered on time, transport cost reduction of over 18%
1
 h
Marseille→Marseille transit time
250
 €
Example job price (Premium)
185
Number of transports in 2025
99.46%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Marseille
Marseille
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché, Hayon élévateur
1
 h
250
 €
Marseille
Bourges
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché
11
 h
647
 €
Marseille
Le Mans
5x palette EU, 120x80 cm, 900 kg
VAN
14
 h
732
 €
Marseille
Mulhouse
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN
12
 h
604
 €
Marseille
Ciampino
16x palette EU, 120x80 cm, 7 400 kg
Porteur, Hayon élévateur
31
 h
1470
 €
Marseille
Bruges
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Hayon élévateur
18
 h
796
 €
Marseille
Bourges
Le Mans
Mulhouse
Ciampino
Bruges
Marseille

Before/after (last 6 months)

-0,14
Cost per shipment
-4h
Shorter average transit time
99.97%
Undamaged delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
They trusted us

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