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Securing B2B Food Distribution with Uninterrupted, On-Time Transport.
CASE STUDY

Securing B2B Food Distribution with Uninterrupted, On-Time Transport.

A food distributor serving institutional and commercial catering, this industrial client needed to deliver fresh and frozen goods daily to professional establishments, maintaining the cold chain and minimizing losses. Facing risks of load transfer and delays that could impact freshness, the logistics provider implemented direct deliveries using refrigerated trucks, eliminating reloads until the final delivery point in France and across multiple regions. This solution reduced damage risks and ensured on-time performance across all routes.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Distributor of fresh and frozen food products for professional catering; main logistics center in Île-de-France; deliveries to institutional and commercial catering establishments throughout France.

Volume & seasonality

Average of 13 shipments per month with spikes during March-June (+44%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, secured with straps and anti-slip mats, total shipment weight between 1,200 and 2,200 kg.

Delivery constraints

Narrow delivery windows (6 a.m.–10 a.m. and 1 p.m.–4 p.m.), tail lift + pallet truck, secure parking.

Targets

Immediate access to POD/CMR, trucks available on demand

Objectives

All documents are available on the DONE Space platform, average truck availability for 99.74% of placed orders, transport cost reduction over 15%.
9
 h
Le Plessis-Pâté→Besancon transit time
100
 €
Example job price (Premium)
180
Number of transports in 2025
98.7%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Le Plessis-Pâté
Besancon
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché
9
 h
100
 €
Le Plessis-Pâté
Le Havre
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
4
 h
50
 €
Le Plessis-Pâté
Arras
2x palette EU, 120x80 cm, 300 kg
VAN
4
 h
253
 €
Le Plessis-Pâté
Reims
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN
3
 h
296
 €
Le Plessis-Pâté
Augsburg
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché
13
 h
655
 €
Le Plessis-Pâté
Willebroek
8x palette EU, 120x80 cm, 5 100 kg
Porteur
10
 h
697
 €
Besancon
Le Havre
Arras
Reims
Augsburg
Willebroek
Le Plessis-Pâté

Before/after (last 6 months)

-0,13
Cost per shipment
-3h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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