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Securing every delivery of gourmet products to premium clubs in France and Europe.
CASE STUDY

Securing every delivery of gourmet products to premium clubs in France and Europe.

This distributor, specializing in high-end gourmet products, sources from renowned artisans and producers to serve an exclusive clientele of enthusiasts and professionals. Their logistics challenges included handling fragile and high-value goods, the need for comprehensive insurance, and rapid support in case of incidents, while ensuring the security and tracking of shipments throughout France and Europe. Thanks to enhanced CMR insurance, freight insurance options, and full claims management, our teams enabled controlled delivery and optimal risk management.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Premium gourmet product distributor; based in the Lyon region; deliveries to clubs, restaurants, and individuals in France and several European countries.

Volume & seasonality

Average of 22 shipments per month with peaks during October-December (+21%)

Units & packaging

EUR pallets 120x80 cm, 12 units per shipment, secured with tie-down straps and non-slip mats, total shipment weight from 1,000 to 2,400 kg.

Delivery constraints

Fixed delivery hours, tail lift, secure parking.

Targets

Enable transport visibility, immediate access to POD/CMR

Objectives

Transport tracking and email notifications via the DONE Space platform, all documents available on the DONE Space platform, transport cost reduction of over 17%
24
 h
Nantes→Tarbes transit time
1387
 €
Example job price (Premium)
159
Number of shipments in 2025
98.8%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Nantes
Tarbes
Chargement personnalisé, 230x180x120 cm, 1 900 kg
Porteur
24
 h
1387
 €
Nantes
Dijon
2x palette EU, 120x80 cm, 300 kg
VAN, Hayon élévateur
11
 h
716
 €
Nantes
Montauban
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Hayon élévateur
9
 h
669
 €
Nantes
Rennes
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Hayon élévateur
2
 h
418
 €
Nantes
Eindhoven
5x palette EU, 120x80 cm, 900 kg
VAN
14
 h
762
 €
Nantes
Martorell
2x palette EU, 120x80 cm, 300 kg
VAN, Hayon élévateur
15
 h
523
 €
Tarbes
Dijon
Montauban
Rennes
Eindhoven
Martorell
Nantes

Before/after (last 6 months)

-0,09
Cost per shipment
-5h
Shorter average transit time
99.97%
Undamaged delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
They trusted us

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