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Securing large-scale urban heat network logistics in France.
CASE STUDY

Securing large-scale urban heat network logistics in France.

A player in energy renovation, specializing in urban heat and cooling network solutions, needed to enhance the reliability and safety of its technical material flows to various sites across France. Facing tight schedules and handling sensitive equipment, the provider was able to meet the challenge through strict carrier selection—5 verification steps—and achieved a 99.98% damage-free delivery rate. Enhanced traceability ensured that pallets and custom loads were properly delivered to each urban site.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Provider of complete solutions for urban heating and cooling networks; main operational site in Occitanie; supply of B2B sites in major French cities.

Volume & seasonality

Average of 12 shipments per month with peaks during March–June (+46%)

Units & packaging

Custom goods 320x160x120 cm secured by lashing straps and corner protectors, total shipment weight between 3,000 and 7,500 kg.

Delivery constraints

Night delivery, unloading assistance, secured parking.

Targets

Eliminate delays, trucks available on demand

Objectives

99.11% of shipments delivered on time, average truck availability at 99.72% of orders, over 17% reduction in transport costs
4
 h
Grigny→Reims transit time
518
 €
Example job price (Premium)
167
Number of transports in 2025
99.11%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Grigny
Reims
5x palette EU, 120x80 cm, 900 kg
VAN
4
 h
518
 €
Grigny
Grenoble
2x palette EU, 120x80 cm, 300 kg
VAN
13
 h
939
 €
Grigny
Chartres
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché
5
 h
334
 €
Grigny
Roanne
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN
13
 h
764
 €
Grigny
Genk
8x palette EU, 120x80 cm, 5 100 kg
Porteur, Hayon élévateur
9
 h
646
 €
Grigny
Ciampino
2x palette EU, 120x80 cm, 300 kg
VAN
28
 h
977
 €
Reims
Grenoble
Chartres
Roanne
Genk
Ciampino
Grigny

Before/after (last 6 months)

-0,13
Cost per shipment
-3h
Shorter average transit time
99.98%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
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€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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