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Securing refrigerated transport of artisanal chocolate to large retailers and hotels.
CASE STUDY

Securing refrigerated transport of artisanal chocolate to large retailers and hotels.

A leading artisanal chocolatier faced with the management of sensitive, high-value deliveries requiring both speed, vigilance, and product integrity across France and Europe. Thanks to our network of vetted carriers and 24/7 supervision by our Track & Trace specialists, each shipment benefits from real-time tracking and optimal protection against risks of damage or delays, with strict vehicle and cold chain monitoring.
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Any load up to 24,000 kg.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Premium artisanal chocolate producer; factory in Lille; B2B distribution to the gourmet sector, hotels, and specialized retailers in France and Europe.

Volume & seasonality

Average of 22 shipments per month with peaks during October-February period (+46%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, secured with tie-down straps and anti-slip mats, total weight per shipment between 900 and 2,400 kg.

Delivery constraints

Same-day pickup, loading assistance, fast POD.

Targets

Immediate access to POD/CMR, enable transport visibility

Objectives

All documents are available on the DONE Space platform, transport tracking and email notifications on the DONE Space platform, transport cost reduction of over 15%
6
 h
Lille→Reims transit time
780
 €
Example job price (Premium)
183
Number of transports in 2025
99.24%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Lille
Reims
Chargement personnalisé, 230x180x120 cm, 1 900 kg
Porteur, Hayon élévateur
6
 h
780
 €
Lille
Vannes
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN
26
 h
100
 €
Lille
Lille
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
1
 h
250
 €
Lille
Arras
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN
2
 h
162
 €
Lille
Rotterdam
5x palette EU, 120x80 cm, 900 kg
VAN, Hayon élévateur
5
 h
451
 €
Lille
Magdeburg
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché
13
 h
720
 €
Reims
Vannes
Lille
Arras
Rotterdam
Magdeburg
Lille

Before/after (last 6 months)

-0,2
Cost per shipment
-4h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
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€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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