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Securing the transport of fragile luxury items through enhanced carrier verification.
CASE STUDY

Securing the transport of fragile luxury items through enhanced carrier verification.

A high-end design player specializing in the creation of illuminated stone pieces for interior decoration produced objects of high value and fragility from rare materials. They faced the challenge of ensuring reliable delivery of these sensitive goods to their distributor clients or partners, without risk of damage. Through a strict carrier selection policy and thorough monitoring of each shipment, the service provider maintained a damage-free delivery rate of 99.98% between France and several European destinations.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Designer and manufacturer of prestigious lighting elements in natural stone; main business in the Paris region; shipments to distributors, architects, and showrooms in Western Europe and the United States.

Volume & seasonality

Average of 20 shipments per month with peaks during March-July (+39%)

Units & packaging

Custom goods 320x150x120 cm, secured with tie-down straps and anti-slip mats, total weight per shipment between 2,000 and 6,000 kg.

Delivery constraints

Same-day delivery, tail lift + pallet truck, all-risks insurance.

Targets

Immediate access to POD/CMR, eliminate delays

Objectives

All documents available on the DONE Space platform, 99.81% of shipments delivered on time, transport cost reduction over 10%
5
 h
Le Havre→Rennes transit time
743
 €
Example job price (Premium)
188
Number of shipments in 2025
99.81%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Le Havre
Rennes
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
5
 h
743
 €
Le Havre
Tarbes
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché
29
 h
1045
 €
Le Havre
Annecy
2x palette EU, 120x80 cm, 300 kg
VAN
13
 h
477
 €
Le Havre
Rodez
8x palette EU, 120x80 cm, 5 100 kg
Porteur, Hayon élévateur
28
 h
1358
 €
Le Havre
Duisburg
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
11
 h
708
 €
Le Havre
Eindhoven
5x palette EU, 120x80 cm, 900 kg
VAN
10
 h
603
 €
Rennes
Tarbes
Annecy
Rodez
Duisburg
Eindhoven
Le Havre

Before/after (last 6 months)

-0,25
Cost per shipment
-4h
Shorter average transit time
99.98%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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