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Securing the transport of pellet boilers through rigorous carrier control.
CASE STUDY

Securing the transport of pellet boilers through rigorous carrier control.

An industrial player specializing in pellet heating equipment for residential and commercial markets, this manufacturer manages bulky and fragile goods, mainly across France–Europe routes. Facing challenges related to reliability and meeting deadlines for deliveries to distributors and installers, our transport team implemented a stringent carrier selection process, ensuring a damage-free delivery rate close to 99.97%. This approach has guaranteed equipment safety throughout the logistics chain, even during high activity periods.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Manufacturer of pellet heating solutions; production and logistics managed from the Auvergne-Rhône-Alpes region; B2B deliveries to distributors, wholesalers, and installers in France and Western Europe.

Volume & seasonality

Average of 20 shipments per month, with peaks during October–February (+29%)

Units & packaging

Custom goods 320x150x170 cm secured with lashing straps and corner protectors, total shipment weight between 2,400 and 7,000 kg.

Delivery constraints

Same-day pickup, tailgate lift + pallet truck, GPS tracking.

Targets

Immediate access to POD/CMR, trucks available on demand

Objectives

All documents available on the DONE Space platform, average truck availability at 99.53% of orders placed, transport cost reduction of over 15%
3
 h
Chambéry→Grenoble transit time
430
 €
Example job price (Premium)
101
Number of shipments in 2025
98.49%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Chambéry
Grenoble
10x caisses personnalisées, 180x140x60 cm, 3 500 kg
Porteur
3
 h
430
 €
Chambéry
Valence
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché
3
 h
50
 €
Chambéry
Nantes
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché
13
 h
453
 €
Chambéry
Rouen
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN
12
 h
420
 €
Chambéry
Enschede
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN
17
 h
898
 €
Chambéry
Willebroek
2x palette EU, 120x80 cm, 300 kg
VAN, Hayon élévateur
14
 h
451
 €
Grenoble
Valence
Nantes
Rouen
Enschede
Willebroek
Chambéry

Before/after (last 6 months)

-0,23
Cost per shipment
-6h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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