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Securing the transport of pellet boilers through rigorous carrier control.
An industrial player specializing in pellet heating equipment for residential and commercial markets, this manufacturer manages bulky and fragile goods, mainly across France–Europe routes. Facing challenges related to reliability and meeting deadlines for deliveries to distributors and installers, our transport team implemented a stringent carrier selection process, ensuring a damage-free delivery rate close to 99.97%. This approach has guaranteed equipment safety throughout the logistics chain, even during high activity periods.
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99,95%
98,2%
99,6%
Client profile & transport requirements
Business
Manufacturer of pellet heating solutions; production and logistics managed from the Auvergne-Rhône-Alpes region; B2B deliveries to distributors, wholesalers, and installers in France and Western Europe.
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Volume & seasonality
Average of 20 shipments per month, with peaks during October–February (+29%)
Units & packaging
Custom goods 320x150x170 cm secured with lashing straps and corner protectors, total shipment weight between 2,400 and 7,000 kg.
Delivery constraints
Same-day pickup, tailgate lift + pallet truck, GPS tracking.
Targets
Immediate access to POD/CMR, trucks available on demand
Objectives
All documents available on the DONE Space platform, average truck availability at 99.53% of orders placed, transport cost reduction of over 15%
Transport solution & execution
Route | Load | Vehicle | Transit time | Price |
|---|---|---|---|---|
Chambéry → Grenoble | 10x caisses personnalisées, 180x140x60 cm, 3 500 kg | Porteur | 3 h | 430 € |
Chambéry → Valence | 2x palette EU, 120x80 cm, 300 kg | VAN, Bâché | 3 h | 50 € |
Chambéry → Nantes | Chargement personnalisé, 230x180x60 cm, 450 kg | VAN, Bâché | 13 h | 453 € |
Chambéry → Rouen | Chargement personnalisé, 230x180x60 cm, 450 kg | VAN | 12 h | 420 € |
Chambéry → Enschede | Chargement personnalisé, 230x180x160 cm, 1 100 kg | VAN | 17 h | 898 € |
Chambéry → Willebroek | 2x palette EU, 120x80 cm, 300 kg | VAN, Hayon élévateur | 14 h | 451 € |
Before/after (last 6 months)
Procedures & Risk Control
Strict 5-step carrier verification process with document checks and internal performance ranking
24/7 Track&Trace Team with continuous driver contact
Real-time shipment status updates via email & DONE Space platform
€300k CMR insurance included + all-risk cargo insurance with 1 click
Why trust us?
I am absolutely satisfied with Done Deliveries and the Quote&Go platform. Service is amazing, it’s quick and very professional. I strongly recommend.
Done Deliveries is a real partner in our job. Effective, reactive, responsive, attentive, and always available - it’s a real pleasure to work together with your team!
Appointments are always kept, and the job gets Done. We are very happy to provide our customers with our materials quickly and accurately thanks to Quote&Go's outstanding service. They often come up with new updates, fun promotions and are always looking for improvements.
Done is the right name for this lovely company... We just "show our logistics needs" and then "Done".. all fixed.. Customer service is always online and always ready to give you feedback and solutions/support..
A part that their nice and kind people, they also provide top services, always on time, even better they always do what they say. A transport company totally trustable!
Good transport company to work with. They are helpful, always offer good solutions for you and the people here are friendly. I recommend them.
A very good company, very responsive, with available staff who are always looking for improvements. Great cooperation, I highly recommend them.Bardzo dobra firma, bardzo szybka reakcja, dostępni ludzie i zawsze dążą do ulepszeń...
Excellent first service! Super easy booking website. Pick up at exactly the agreed time and place, with delivery perfectly inside the agreed time bracket with no damage. Immediate updates of every step. And the price is fair.
I am very happy to have found DONE DELIVERIES. They helped me find urgent transport solutions, and the ordering and pricing interface is really very convenient. The driver was on time for both delivery and pickup, nothing to complain about.
Read more cases
37
European countries
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Order your transport and consider it DONE
Our team supports you every step of the way
Via e-mail or phone - within 12 minutes, during business hours (8am - 5pm)
