CASE STUDY

Securing urban architecture flows with 24/7 tracking and guaranteed punctuality.

This architecture and urban planning specialist handles complex projects involving technical equipment, models and fragile exhibition elements for sites mainly in Hauts-de-France. Facing strict deadlines and the need for accurate tracking, it struggled to ensure timely pickups and deliveries. Thanks to continuous monitoring and real-time visibility provided by DONE Deliveries, managing sensitive shipments has become more reliable with proactive notifications at every stage of transport and a freight refund guarantee in case of significant delay.

DONE Deliveries. Europe’s top logistics company for businesses.

Get a quote for your transport in seconds.

Any load up to 24,000 kg.

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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Architecture and urban planning design office; based in Hauts-de-France; projects delivered to public and private sector organizations in the North and Pas-de-Calais.

Volume & seasonality

Average of 19 shipments per month with peaks during March-July (+43%)

Units & packaging

Custom goods 310x150x120 cm secured with tie-down straps and corner protectors, shipment weight between 1,200 and 4,800 kg.

Delivery constraints

Same-day pickup, unloading assistance, secured parking.

Targets

Enable transport visibility, trucks available on demand

Objectives

Transport tracking and email notifications via the DONE Space platform, average truck availability at 99.59% of orders placed, transport cost reduction of more than 9%

Lens→Arras transit time

250

€

Example job price (Premium)

109

Number of transports in 2025

98.22%

On-time delivery rate

Route	Load	Vehicle	Transit time	Price
Lens → Arras	5x palette EU, 120x80 cm, 900 kg	VAN, Hayon élévateur	1 h	250 €
Lens → Tours	Chargement personnalisé, 230x180x160 cm, 1 100 kg	VAN	10 h	100 €
Lens → Annecy	Chargement personnalisé, 230x180x60 cm, 450 kg	VAN, Bâché	12 h	499 €
Lens → Lille	Chargement personnalisé, 230x180x60 cm, 450 kg	VAN, Hayon élévateur	1 h	150 €
Lens → Bruges	Chargement personnalisé, 230x180x120 cm, 1 900 kg	Porteur	4 h	364 €
Lens → Etten-Leur	Chargement personnalisé, 230x180x160 cm, 1 100 kg	VAN	4 h	468 €

Arras

Tours

Annecy

Lille

Bruges

Etten-Leur

Lens

Before/after (last 6 months)

-0,25

Cost per shipment

-4h

Shorter average transit time

99.97%

Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.

Procedures & Risk Control

Why trust us?

I am absolutely satisfied with Done Deliveries and the Quote&Go platform. Service is amazing, it’s quick and very professional. I strongly recommend.

Eurico Silvestre

Done Deliveries is a real partner in our job. Effective, reactive, responsive, attentive, and always available - it’s a real pleasure to work together with your team!

Pierrine Delage

Appointments are always kept, and the job gets Done. We are very happy to provide our customers with our materials quickly and accurately thanks to Quote&Go's outstanding service. They often come up with new updates, fun promotions and are always looking for improvements.

Jordy de Groot

Done is the right name for this lovely company... We just "show our logistics needs" and then "Done".. all fixed.. Customer service is always online and always ready to give you feedback and solutions/support..

Remo Latorre

A part that their nice and kind people, they also provide top services, always on time, even better they always do what they say. A transport company totally trustable!

Fabio Malensek

Good transport company to work with. They are helpful, always offer good solutions for you and the people here are friendly. I recommend them.

Mónika Molnár

A very good company, very responsive, with available staff who are always looking for improvements. Great cooperation, I highly recommend them.Bardzo dobra firma, bardzo szybka reakcja, dostępni ludzie i zawsze dążą do ulepszeń...

XPO Pontchateau

Excellent first service! Super easy booking website. Pick up at exactly the agreed time and place, with delivery perfectly inside the agreed time bracket with no damage. Immediate updates of every step. And the price is fair.

Giuseppe Bottacin

I am very happy to have found DONE DELIVERIES. They helped me find urgent transport solutions, and the ordering and pricing interface is really very convenient. The driver was on time for both delivery and pickup, nothing to complain about.

Robin Trolez