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Supporting the growth of a natural pet food company thanks to a pan-European network.
CASE STUDY

Supporting the growth of a natural pet food company thanks to a pan-European network.

An agri-food manufacturer specializing in natural and customized pet meals was seeking flexible logistics to support the expansion of its B2B flows in Europe. The main challenge: meeting growing demand while ensuring reliable distribution to retail partners, with shipments from France and Germany. With direct access to thousands of vehicles and optimized management of cross-border flows, our transport team ensured timely deliveries and the opening of new markets without investment in a dedicated fleet.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Natural pet food manufacturer; headquarters and main production in Île-de-France; B2B deliveries to France, Germany, and Northern Europe.

Volume & seasonality

Average of 12 shipments per month with peaks during March-June period (+24%)

Units & packaging

EUR pallets 120x80 cm, 10 units per shipment, secured with lashing straps and anti-slip mats, total shipment weight between 1,200 and 2,800 kg.

Delivery constraints

Narrow time slots (9 a.m.–12 p.m. and 1 p.m.–4 p.m.), loading assistance, delivery with mandatory prior call.

Targets

Trucks available on demand, immediate access to POD/CMR

Objectives

Average truck availability at 99.62% of orders placed, all documents available on the Done Space platform, transport cost reduction of more than 20%.
8
 h
Châtenay-Malabry→Lorient transit time
762
 €
Example job price (Premium)
174
Number of transports in 2025
98.62%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Châtenay-Malabry
Lorient
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
8
 h
762
 €
Châtenay-Malabry
Poitiers
10x caisses personnalisées, 180x140x60 cm, 3 500 kg
Porteur, Hayon élévateur
8
 h
660
 €
Châtenay-Malabry
Bordeaux
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
9
 h
672
 €
Châtenay-Malabry
Cholet
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
6
 h
647
 €
Châtenay-Malabry
Ghent
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Hayon élévateur
7
 h
603
 €
Châtenay-Malabry
Genk
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Hayon élévateur
8
 h
432
 €
Lorient
Poitiers
Bordeaux
Cholet
Ghent
Genk
Châtenay-Malabry

Before/after (last 6 months)

-0,1
Cost per shipment
-2h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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European countries

We deliver across the whole of Europe.
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