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Vehicle availability and flexibility for refurbished home appliances logistics.
CASE STUDY

Vehicle availability and flexibility for refurbished home appliances logistics.

A player in the refurbished home appliance sector, specializing in the collection, refurbishment, and local distribution of bulky appliances, needed to manage activity peaks and fast, reliable transportation requirements to supply stores and partner artisans. Facing the challenge of responsive logistics management across several French regions, the provider focused on immediate vehicle availability (99.96%), ensuring same-day or next-day loading, even for unexpected or urgent orders.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Platform specializing in the refurbishment and distribution of second-life home appliances; operations centered in the Provence-Alpes-Côte d’Azur region; distribution network to B2B retailers and artisans throughout France.

Volume & seasonality

Average of 9 shipments per month with peaks during February-May period (+19%)

Units & packaging

Custom goods 320x150x180 cm secured with lashing straps and anti-slip mats, total weight per shipment between 1,200 and 6,000 kg.

Delivery constraints

Fixed loading hours, tail lift, GPS tracking.

Targets

Trucks available on demand, enable transport visibility

Objectives

Average truck availability for 99.67% of orders placed, transport tracking and email notifications via the done space platform, transport cost reduction of over 16%
6
 h
Bordeaux→Montauban transit time
100
 €
Example job price (Premium)
137
Number of transports in 2025
99.35%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Bordeaux
Montauban
5x palette EU, 120x80 cm, 900 kg
VAN
6
 h
100
 €
Bordeaux
Nice
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN
13
 h
490
 €
Bordeaux
Troyes
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché
11
 h
322
 €
Bordeaux
Brest
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché
12
 h
499
 €
Bordeaux
Amsterdam
10x caisses personnalisées, 180x140x60 cm, 3 500 kg
Porteur, Hayon élévateur
33
 h
944
 €
Bordeaux
Ghent
5x palette EU, 120x80 cm, 900 kg
VAN, Hayon élévateur
14
 h
865
 €
Montauban
Nice
Troyes
Brest
Amsterdam
Ghent
Bordeaux

Before/after (last 6 months)

-0,09
Cost per shipment
-4h
Shorter average transit time
99.96%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
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€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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