CASE STUDY

Vehicle availability and responsiveness for food logistics in collective catering.

A catering player based in northern France, specializing in high-quality Italian cuisine for groups and professional events, needed reliable and flexible logistics solutions to secure its supplies and meet tight deadlines. Thanks to 99.97% vehicle availability, our team ensured swift handling of deliveries, even during peak periods or urgent requests, while maintaining the freshness of goods throughout the Hauts-de-France region.

DONE Deliveries. Europe’s top logistics company for businesses.

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Any load up to 24,000 kg.

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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Italian catering specialist for companies and events; based in Villeneuve-d’Ascq; serving local markets and institutions in northern France.

Volume & seasonality

Average of 8 shipments per month with peaks during the March-June period (+34%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, secured with tie-down straps and anti-slip mats, total weight per shipment between 1,000 and 2,400 kg.

Delivery constraints

Tight time slots (8 a.m.–10 a.m. and 2 p.m.–4 p.m.), safety cord for customs, secured parking.

Targets

Trucks available on demand, instant access to POD/CMR

Objectives

Average truck availability of 99.66% of orders placed, all documents are available on the Done Space platform, transport cost reduction of over 10%

Villeneuve-d’Ascq→Caen transit time

1585

€

Example job price (Premium)

153

Number of shipments in 2025

99.74%

On-time delivery rate

Route	Load	Vehicle	Transit time	Price
Villeneuve-d’Ascq → Caen	16x palette EU, 120x80 cm, 7 400 kg	Porteur, Hayon élévateur	9 h	1585 €
Villeneuve-d’Ascq → Niort	2x palette EU, 120x80 cm, 300 kg	VAN	11 h	890 €
Villeneuve-d’Ascq → Lorient	5x palette EU, 120x80 cm, 900 kg	VAN, Bâché	13 h	876 €
Villeneuve-d’Ascq → Colmar	2x palette EU, 120x80 cm, 300 kg	VAN	10 h	373 €
Villeneuve-d’Ascq → Kelsterbach	Chargement personnalisé, 230x180x60 cm, 450 kg	VAN, Bâché	9 h	452 €
Villeneuve-d’Ascq → Getafe	2x palette EU, 120x80 cm, 300 kg	VAN	26 h	831 €

Caen

Niort

Lorient

Colmar

Kelsterbach

Getafe

Villeneuve-d’Ascq

Before/after (last 6 months)

-0,15

Cost per shipment

-5h

Shorter average transit time

99.97%

Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.

Procedures & Risk Control

Why trust us?

I am absolutely satisfied with Done Deliveries and the Quote&Go platform. Service is amazing, it’s quick and very professional. I strongly recommend.

Eurico Silvestre

Done Deliveries is a real partner in our job. Effective, reactive, responsive, attentive, and always available - it’s a real pleasure to work together with your team!

Pierrine Delage

Appointments are always kept, and the job gets Done. We are very happy to provide our customers with our materials quickly and accurately thanks to Quote&Go's outstanding service. They often come up with new updates, fun promotions and are always looking for improvements.

Jordy de Groot

Done is the right name for this lovely company... We just "show our logistics needs" and then "Done".. all fixed.. Customer service is always online and always ready to give you feedback and solutions/support..

Remo Latorre

A part that their nice and kind people, they also provide top services, always on time, even better they always do what they say. A transport company totally trustable!

Fabio Malensek

Good transport company to work with. They are helpful, always offer good solutions for you and the people here are friendly. I recommend them.

Mónika Molnár

A very good company, very responsive, with available staff who are always looking for improvements. Great cooperation, I highly recommend them.Bardzo dobra firma, bardzo szybka reakcja, dostępni ludzie i zawsze dążą do ulepszeń...

XPO Pontchateau

Excellent first service! Super easy booking website. Pick up at exactly the agreed time and place, with delivery perfectly inside the agreed time bracket with no damage. Immediate updates of every step. And the price is fair.

Giuseppe Bottacin

I am very happy to have found DONE DELIVERIES. They helped me find urgent transport solutions, and the ordering and pricing interface is really very convenient. The driver was on time for both delivery and pickup, nothing to complain about.

Robin Trolez