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Visibility and punctuality for B2B distribution of wines and champagnes in France and Europe.
CASE STUDY

Visibility and punctuality for B2B distribution of wines and champagnes in France and Europe.

An online distributor specializing in private sales of wines and champagnes needed to ensure the fast and reliable delivery of fragile goods sensitive to storage conditions, with seasonal peaks focused on France and Western Europe. Key challenges included real-time tracking, proactive delay management, and continuous information for every shipment. DONE Deliveries implemented 24/7 Track & Trace support, ensuring on-time deliveries and full transparency of the logistics flow.
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Any load up to 24,000 kg.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Online wine and champagne distributor focused on private sales; based in Burgundy; B2B deliveries to wine shops, restaurants, and e-commerce retailers in France and Western Europe.

Volume & seasonality

Average of 9 shipments per month with peaks during May to July period (+16%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, secured with lashing straps and anti-slip mats, total shipment weight between 1,000 and 2,400 kg.

Delivery constraints

Fixed delivery times, loading assistance, delivery with mandatory advance call.

Targets

Enable transport visibility, trucks available on demand

Objectives

Transport tracking and email notifications via the DONE Space platform, average truck availability at 99.52% of orders placed, transport cost reduction by over 19%
6
 h
Bordeaux→Tours transit time
50
 €
Example job price (Premium)
142
Number of transports in 2025
98.44%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Bordeaux
Tours
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché
6
 h
50
 €
Bordeaux
Niort
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Hayon élévateur
5
 h
100
 €
Bordeaux
Cannes
8x palette EU, 120x80 cm, 5 100 kg
Porteur, Hayon élévateur
26
 h
1386
 €
Bordeaux
Valence
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché
11
 h
665
 €
Bordeaux
Brussels
5x palette EU, 120x80 cm, 900 kg
VAN, Hayon élévateur
15
 h
750
 €
Bordeaux
Maastricht
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché
17
 h
580
 €
Tours
Niort
Cannes
Valence
Brussels
Maastricht
Bordeaux

Before/after (last 6 months)

-0,18
Cost per shipment
-6h
Shorter average transit time
99.98%
Undamaged delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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37

European countries

We deliver across the whole of Europe.
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