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99.6% vehicle availability and responsiveness for B2B store furniture logistics in France.
CASE STUDY

99.6% vehicle availability and responsiveness for B2B store furniture logistics in France.

A French manufacturer of custom-made furniture and fittings for specialty stores needed to handle strong seasonality, with urgent B2B delivery needs across France to equip clients on time. Speed, the ability to source a vehicle within 24 hours, and flexibility were essential to avoid delays in opening new points of sale. Thanks to a 99.98% vehicle availability guarantee and the provider's express loading solutions, every pickup or installation was completed in line with schedules, even during peak periods.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Designer and manufacturer of shopfitting furniture for specialized points of sale; production and logistics platform in Occitanie; B2B deliveries to stores, pharmacies, and retailers across France.

Volume & seasonality

Average of 8 shipments per month with peaks during May–July (+15%)

Units & packaging

Custom goods 260x150x120 cm for shopfitting, secured with tie-down straps and corner protectors, total shipment weight between 1,300 and 4,800 kg.

Delivery constraints

Fixed delivery hours, safety rope for customs, delivery with mandatory prior call.

Targets

Transit time reduction of over 4 hours, immediate access to POD/CMR

Objectives

Average transit faster by 4–11 hours, all documents available on the Done Space platform, transport cost reduced by more than 15%
6
 h
Tours→Troyes transit time
580
 €
Example job price (Premium)
113
Number of shipments in 2025
98.45%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Tours
Troyes
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché
6
 h
580
 €
Tours
Poitiers
10x caisses personnalisées, 180x140x60 cm, 3 500 kg
Porteur, Hayon élévateur
4
 h
690
 €
Tours
Colmar
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché
11
 h
640
 €
Tours
Auxerre
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché
4
 h
284
 €
Tours
Willebroek
5x palette EU, 120x80 cm, 900 kg
VAN
10
 h
688
 €
Tours
Maastricht
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché, Hayon élévateur
12
 h
390
 €
Troyes
Poitiers
Colmar
Auxerre
Willebroek
Maastricht
Tours

Before/after (last 6 months)

-0,15
Cost per shipment
-5h
Shorter average transit time
99.98%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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