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Deliver frozen desserts without breaking the cold chain in Brittany and for export.
CASE STUDY

Deliver frozen desserts without breaking the cold chain in Brittany and for export.

A French manufacturer of premium desserts, specializing in frozen mochis and other gourmet specialties, needed to efficiently deliver sensitive shipments to restaurants and professional clients, both in France and overseas. Any break in the cold chain or delay could compromise product quality. Thanks to tailored transport solutions—quickly available refrigerated vehicles and direct delivery without reloading—DONE Deliveries ensured the logistics security and punctuality required, especially for serving Brittany and international flows.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Producer of frozen desserts based on mochi; production site in Brittany (western France); B2B deliveries to restaurants and for export, including to the United States.

Volume & seasonality

Average of 14 shipments per month with peaks during March-July period (+45%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, secured with lashing straps and anti-slip mats, total shipment weight between 1,200 and 2,800 kg.

Delivery constraints

Same-day pickup, tail lift, mandatory pre-call before delivery.

Targets

Enable transport visibility, reduce transit time by more than 3 hours

Objectives

Transport tracking and email notifications via the DONE Space platform, average transit 4-10 hours faster, transport cost reduction of more than 20%
12
 h
Lorient→Reims transit time
418
 €
Example job price (Premium)
158
Number of transports in 2025
98.53%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Lorient
Reims
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché, Hayon élévateur
12
 h
418
 €
Lorient
Strasbourg
5x palette EU, 120x80 cm, 900 kg
VAN
17
 h
845
 €
Lorient
Limoges
10x caisses personnalisées, 180x140x60 cm, 3 500 kg
Porteur, Hayon élévateur
24
 h
728
 €
Lorient
Niort
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché
6
 h
352
 €
Lorient
Barcelona
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché
19
 h
1074
 €
Lorient
Coslada
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché
21
 h
1221
 €
Reims
Strasbourg
Limoges
Niort
Barcelona
Coslada
Lorient

Before/after (last 6 months)

-0,23
Cost per shipment
-3h
Shorter average transit time
99.96%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
They trusted us

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European countries

We deliver across the whole of Europe.
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