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Securing the delivery of sensitive goods through carrier verification and risk management.
CASE STUDY

Securing the delivery of sensitive goods through carrier verification and risk management.

A leading player in the high-end agri-food sector, specializing in trading cocoa, coffee, and spices, this distributor exports high-value sensitive goods to European and global markets. Their logistics challenge was to transport these valuable raw materials quickly, while ensuring their integrity and traceability at every stage. DONE Deliveries met these challenges through its rigorous carrier selection process and a 99.97% undamaged delivery rate, ensuring the security and reliability of shipments between France and Western Europe.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Agricultural commodities trading company specializing in cocoa, coffee, and spices; based in Hauts-de-France; B2B exports to Europe, notably Belgium, Germany, and Italy.

Volume & seasonality

Average of 19 shipments per month with peaks during March-July (+19%)

Units & packaging

EU pallets 120x80 cm, 14 units per shipment, secured with straps and anti-slip mats, total weight per shipment between 1,200 and 2,800 kg.

Delivery constraints

Fixed loading times, tail lift + pallet truck, mandatory prior delivery call.

Targets

Reduced transit time by over 3 hours, trucks available on demand

Objectives

Average transit time faster by 4-6 hours, average truck availability at 99.63% of orders, transport cost reduction by over 9%
4
 h
Vanves→Roubaix transit time
50
 €
Example job price (Premium)
87
Number of transports in 2025
98.55%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Vanves
Roubaix
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
4
 h
50
 €
Vanves
Valence
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché, Hayon élévateur
9
 h
771
 €
Vanves
Perpignan
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché
14
 h
501
 €
Vanves
Lyon
8x palette EU, 120x80 cm, 5 100 kg
Porteur, Hayon élévateur
10
 h
1024
 €
Vanves
Madrid
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché
21
 h
1309
 €
Vanves
Kelsterbach
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN
9
 h
709
 €
Roubaix
Valence
Perpignan
Lyon
Madrid
Kelsterbach
Vanves

Before/after (last 6 months)

-0,18
Cost per shipment
-3h
Shorter average transit time
99.97%
Undamaged delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
They trusted us

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