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Ensuring logistics reliability for a demanding event caterer through strict carrier control.
CASE STUDY

Ensuring logistics reliability for a demanding event caterer through strict carrier control.

A major player in event catering, based in Nouvelle-Aquitaine, needed to secure the transport of fresh products and fragile equipment across France for events ranging from 10 to 3,000 guests. The key challenges were minimizing transport incidents and meeting precise time slots while preserving the integrity and quality of the goods. Thanks to an advanced carrier verification process and achieving a 99.96% damage-free delivery rate, DONE Deliveries provided the reliability and peace of mind required.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Event catering service provider based in Nouvelle-Aquitaine; offers logistics and culinary services for professional and private events nationwide.

Volume & seasonality

Average of 25 shipments per month with peaks during May-September (+33%)

Units & packaging

Euro pallets 120x80 cm, 12 units per shipment, secured with lashing straps and anti-slip mats, total shipment weight between 1,000 and 2,800 kg.

Delivery constraints

Night delivery, tail lift + pallet truck, secured parking.

Targets

Enable transport visibility, eliminate delays

Objectives

Transport tracking and email notifications on the DONE Space platform, 99.44% of shipments delivered on time, transport cost reduction by over 16%
11
 h
Bordeaux→Marseille transit time
741
 €
Example job price (Premium)
147
Number of shipments in 2025
99.44%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Bordeaux
Marseille
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché
11
 h
741
 €
Bordeaux
Montauban
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
6
 h
100
 €
Bordeaux
Limoges
Chargement personnalisé, 230x180x120 cm, 1 900 kg
Porteur
7
 h
484
 €
Bordeaux
Lille
2x palette EU, 120x80 cm, 300 kg
VAN, Hayon élévateur
14
 h
450
 €
Bordeaux
Tilburg
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché, Hayon élévateur
18
 h
545
 €
Bordeaux
Madrid
5x palette EU, 120x80 cm, 900 kg
VAN, Hayon élévateur
12
 h
816
 €
Marseille
Montauban
Limoges
Lille
Tilburg
Madrid
Bordeaux

Before/after (last 6 months)

-0,25
Cost per shipment
-5h
Shorter average transit time
99.96%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
They trusted us

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