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Direct and secure delivery of fragile food products to European HoReCa networks.
CASE STUDY

Direct and secure delivery of fragile food products to European HoReCa networks.

An artisanal macaron manufacturer, specializing in premium recipes without artificial flavors, sought to expand shipments to bakeries, pastry shops, and HoReCa establishments while preserving quality during transport. Their challenges included product protection and meeting tight delivery times across multiple French and neighboring regions. Through adapted vehicles, no transloading, and precise planning, our team ensured reliable, damage-free deliveries.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Premium artisanal macaron manufacturer; production site in Drôme Provençale; B2B distribution to cafés, hotels, and pastry shops in France and neighboring countries.

Volume & seasonality

Average of 9 shipments per month with peaks during October-December (+45%)

Units & packaging

EU pallets 120x80 cm, 10 units per shipment, secured with tie-down straps and anti-slip mats, total shipment weight between 900 and 1,400 kg.

Delivery constraints

Narrow time windows (8 a.m.–10 a.m. and 2 p.m.–5 p.m.), loading assistance, delivery with mandatory prior call.

Targets

Trucks available on demand, eliminate delays

Objectives

Average truck availability for 99.66% of orders placed, 99.07% of shipments delivered on time, reduction in transport costs by over 17%
30
 h
Valence→Lorient transit time
2356
 €
Example job price (Premium)
111
Number of shipments in 2025
99.07%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Valence
Lorient
8x palette EU, 120x80 cm, 5 100 kg
Porteur
30
 h
2356
 €
Valence
Le Mans
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Hayon élévateur
12
 h
618
 €
Valence
Caen
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
13
 h
425
 €
Valence
Valence
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
1
 h
250
 €
Valence
Coslada
5x palette EU, 120x80 cm, 900 kg
VAN
18
 h
1090
 €
Valence
Mainz
2x palette EU, 120x80 cm, 300 kg
VAN
13
 h
452
 €
Lorient
Le Mans
Caen
Valence
Coslada
Mainz
Valence

Before/after (last 6 months)

-0,18
Cost per shipment
-5h
Shorter average transit time
99.96%
Undamaged delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
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€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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