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Distribute international gourmet grocery products without disruption, thanks to 99.6% vehicle availability.
CASE STUDY

Distribute international gourmet grocery products without disruption, thanks to 99.6% vehicle availability.

A player in the import and distribution of specialty foods focused on exotic flavors was looking to make the delivery of goods to its B2B networks—including restaurants and specialty stores—more reliable and faster. The challenge: guarantee swift transit of freshness-sensitive products during urgent shipments, across France and Belgium, even during peak periods. Thanks to the provider's extensive network and responsiveness, loading was ensured the same day or the next, with a vehicle availability rate of 99.6%.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Distributor of gourmet grocery products and exotic ingredients; based in Île-de-France; B2B deliveries to foodservice and retail in France and Belgium.

Volume & seasonality

Average of 11 shipments per month with peaks during March–July period (+14%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, secured with tie-down straps and anti-slip mats, total shipment weight between 1,000 and 2,400 kg.

Delivery constraints

Narrow time windows (8 a.m.–12 p.m. and 1 p.m.–4 p.m.), unloading assistance, secure parking.

Targets

Provide transport visibility, immediate access to POD/CMR

Objectives

Transport tracking and email notifications via DONE Space platform, all documents available on DONE Space platform, transportation cost reduction by over 15%
4
 h
Pantin→Bourges transit time
496
 €
Example job price (Premium)
195
Number of transports in 2025
98.89%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Pantin
Bourges
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN
4
 h
496
 €
Pantin
Grenoble
8x palette EU, 120x80 cm, 5 100 kg
Porteur
24
 h
1750
 €
Pantin
Lille
5x palette EU, 120x80 cm, 900 kg
VAN, Hayon élévateur
4
 h
436
 €
Pantin
Montpellier
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Hayon élévateur
13
 h
455
 €
Pantin
Magdeburg
5x palette EU, 120x80 cm, 900 kg
VAN
16
 h
855
 €
Pantin
Maastricht
2x palette EU, 120x80 cm, 300 kg
VAN
7
 h
359
 €
Bourges
Grenoble
Lille
Montpellier
Magdeburg
Maastricht
Pantin

Before/after (last 6 months)

-0,19
Cost per shipment
-2h
Shorter average transit time
99.96%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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