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Ensuring 99.6% vehicle availability for urgent medical logistics in France and Europe.
CASE STUDY

Ensuring 99.6% vehicle availability for urgent medical logistics in France and Europe.

A distributor specialized in medical devices faced unexpected order spikes and demanding response times to supply healthcare facilities in France and internationally. Thanks to the reactivity of our pan-European network, vehicles were mobilized even for urgent needs, achieving a vehicle availability rate of 99.98%, guaranteeing pickup within 24 to 48 hours and the flexibility to adapt flows to order rhythm.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Distributor of medical devices and healthcare equipment; main site located in Provence-Alpes-Côte d’Azur; B2B deliveries to hospitals, clinics, and healthcare professionals in France and Europe.

Volume & seasonality

Average of 15 shipments per month with peaks during February-April (+39%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, secured with tie-down straps and anti-slip mats, total shipment weight between 1,000 and 2,400 kg.

Delivery constraints

Fixed loading times, loading assistance, GPS tracking.

Targets

Trucks available on demand, immediate access to POD/CMR

Objectives

Average truck availability at 99.65% of placed orders, all documents available on the DONE Space platform, transport cost reduction of over 13%
21
 h
Aix-en-Provence→Brest transit time
50
 €
Example job price (Premium)
195
Number of transports in 2025
98.47%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Aix-en-Provence
Brest
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Hayon élévateur
21
 h
50
 €
Aix-en-Provence
Auxerre
5x palette EU, 120x80 cm, 900 kg
VAN
24
 h
100
 €
Aix-en-Provence
Le Mans
Chargement personnalisé, 230x180x120 cm, 1 900 kg
Porteur, Hayon élévateur
28
 h
816
 €
Aix-en-Provence
Roanne
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché
7
 h
573
 €
Aix-en-Provence
Amsterdam
5x palette EU, 120x80 cm, 900 kg
VAN, Hayon élévateur
21
 h
846
 €
Aix-en-Provence
Munich
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché
19
 h
798
 €
Brest
Auxerre
Le Mans
Roanne
Amsterdam
Munich
Aix-en-Provence

Before/after (last 6 months)

-0,16
Cost per shipment
-3h
Shorter average transit time
99.98%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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