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Ensuring freshness and availability for B2B logistics of artisanal ice cream throughout France.
CASE STUDY

Ensuring freshness and availability for B2B logistics of artisanal ice cream throughout France.

A specialist in artisanal ice creams and sorbets for professionals in the restaurant and retail industries, this manufacturer faces intense logistical peaks in spring and summer. Thanks to a network of refrigerated vehicles and a vehicle availability rate of 99.96%, our transport team ensured fast, disruption-free delivery, supplying major brands and sales points across France—even during the most demanding seasons.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Producer of artisanal ice cream and sorbets; main site in Normandy; B2B distribution to the restaurant sector, food retailers, and large-scale distribution throughout France.

Volume & seasonality

Average of 25 shipments per month with peaks during April-September period (+14%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, secured by tie-down straps and anti-slip mats, total shipment weight between 950 and 2,400 kg.

Delivery constraints

Night delivery, loading assistance, GPS tracking.

Targets

Transit time reduction by more than 3 hours, trucks available on demand.

Objectives

Average transit time faster by 4-12 hours, average truck availability at 99.64% of orders, transport cost reduction by over 13%.
7
 h
Caen→Lille transit time
50
 €
Example job price (Premium)
157
Number of transports in 2025
99.25%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Caen
Lille
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
7
 h
50
 €
Caen
Cholet
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Hayon élévateur
6
 h
50
 €
Caen
Le Mans
Chargement personnalisé, 230x180x120 cm, 1 900 kg
Porteur
5
 h
394
 €
Caen
Nantes
5x palette EU, 120x80 cm, 900 kg
VAN
5
 h
457
 €
Caen
Rome
5x palette EU, 120x80 cm, 900 kg
VAN, Hayon élévateur
27
 h
1323
 €
Caen
Frankfurt am Main
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Hayon élévateur
13
 h
665
 €
Lille
Cholet
Le Mans
Nantes
Rome
Frankfurt am Main
Caen

Before/after (last 6 months)

-0,17
Cost per shipment
-5h
Shorter average transit time
99.96%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
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€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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