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Ensuring logistics availability for high value-added custom lighting.
CASE STUDY

Ensuring logistics availability for high value-added custom lighting.

A French manufacturer of high-end, handcrafted lighting fixtures faced challenges in delivering its unique and fragile pieces on time to international hotel and architectural projects. Thanks to the provider’s responsiveness and paneuropean network, the company was able to ensure reliable distribution, manage ramp-up during peak demand periods, and secure every shipment to France, Switzerland, the UK, and Italy.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Manufacturer of custom lighting for the design and hospitality sectors; production based in Centre-Val de Loire; distribution to Western Europe and the United Kingdom.

Volume & seasonality

Average of 16 shipments per month with peaks during May-September (+29%)

Units & packaging

Custom goods, 260x150x120 cm, secured with lashing straps and corner protectors, total shipment weight between 1,200 and 3,200 kg.

Delivery constraints

Fixed loading times, tailgate + pallet jack, delivery with mandatory phone call in advance.

Targets

Eliminate delays, reduce transit time by more than 3 hours

Objectives

98.26% of shipments delivered on time, average transit accelerated by 4-6 hours, transport cost reduced by more than 18%
2
 h
Paris→Chartres transit time
333
 €
Example job price (Premium)
97
Number of transports in 2025
98.26%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Paris
Chartres
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Hayon élévateur
2
 h
333
 €
Paris
Le Mans
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
4
 h
481
 €
Paris
Arras
16x palette EU, 120x80 cm, 7 400 kg
Porteur, Hayon élévateur
6
 h
531
 €
Paris
Toulouse
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Hayon élévateur
12
 h
449
 €
Paris
Bruges
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché, Hayon élévateur
5
 h
513
 €
Paris
Etten-Leur
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Hayon élévateur
8
 h
436
 €
Chartres
Le Mans
Arras
Toulouse
Bruges
Etten-Leur
Paris

Before/after (last 6 months)

-0,22
Cost per shipment
-5h
Shorter average transit time
99.98%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
They trusted us

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