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Ensuring punctuality and visibility for museum event logistics in France and Europe.
CASE STUDY

Ensuring punctuality and visibility for museum event logistics in France and Europe.

A major player in the cultural event sector organizes an annual international exhibition dedicated to equipment and innovation for museums and tourist sites. Faced with strict deadlines, multiple sites, and a busy schedule of deliveries and pickups, the logistics team had to ensure real-time tracking, management of unforeseen events, and absolute punctuality for every shipment. The solution was 24/7 supervision, proactive notifications, and punctuality commitments to ensure stands, equipment, and materials were available at every key stage in France and internationally.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Organizer of professional events and exhibitions dedicated to museum and cultural innovation; based in Île-de-France; operating throughout France and to several European destinations.

Volume & seasonality

Average of 22 shipments per month with peaks during January-March (+39%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, secured with lashing straps and anti-slip mats, total weight per shipment from 1,200 to 2,000 kg.

Delivery constraints

Fixed delivery times, security cord for customs, all-risk insurance.

Targets

Eliminate delays, immediate access to pod/cmr

Objectives

99.86% of shipments delivered on time, all documents available on the Done Space platform, transport costs reduced by over 11%
11
 h
Paris→Mulhouse transit time
1399
 €
Example job price (Premium)
126
Number of transports in 2025
99.86%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Paris
Mulhouse
8x palette EU, 120x80 cm, 5 100 kg
Porteur, Hayon élévateur
11
 h
1399
 €
Paris
Paris
5x palette EU, 120x80 cm, 900 kg
VAN, Hayon élévateur
2
 h
100
 €
Paris
Cannes
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
16
 h
510
 €
Paris
Troyes
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
3
 h
450
 €
Paris
Augsburg
2x palette EU, 120x80 cm, 300 kg
VAN
13
 h
447
 €
Paris
Girona
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Hayon élévateur
16
 h
939
 €
Mulhouse
Paris
Cannes
Troyes
Augsburg
Girona
Paris

Before/after (last 6 months)

-0,16
Cost per shipment
-2h
Shorter average transit time
99.96%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
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€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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