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Ensuring the punctuality and traceability of B2B shipments of artisanal delicacies in France.
CASE STUDY

Ensuring the punctuality and traceability of B2B shipments of artisanal delicacies in France.

A renowned player in the artisanal confectionery and chocolate sector faced the challenge of perfectly synchronized deliveries, a key requirement to preserve the freshness and premium image of its products shipped to stores and partners. Thanks to 24/7 supervision, real-time shipment tracking, and proactive communication, the transport provider secured the timely arrival of every pallet, including during peak season. Flows primarily involve the Grand Ouest, Centre, and Île-de-France regions.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

High-end confectionery and chocolate company; production sites in the Grand Ouest; supplying stores and B2B channels across France.

Volume & seasonality

An average of 16 shipments per month with peaks during November–February (+35%)

Units & packaging

EU pallets 120x80 cm, 10 units per shipment, total weight between 900 and 2,500 kg, secured by tie-down straps and anti-slip mats.

Delivery constraints

Fixed delivery hours, loading assistance, fast POD.

Targets

Enable transport visibility, eliminate delays

Objectives

Transport tracking and email notifications on the DONE Space platform, 99.06% of shipments delivered on time, over 12% reduction in transport costs
4
 h
Le Mans→Le Havre transit time
467
 €
Example job price (Premium)
93
Number of transports in 2025
99.06%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Le Mans
Le Havre
5x palette EU, 120x80 cm, 900 kg
VAN, Hayon élévateur
4
 h
467
 €
Le Mans
Bourges
10x caisses personnalisées, 180x140x60 cm, 3 500 kg
Porteur, Hayon élévateur
7
 h
100
 €
Le Mans
Orleans
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché
3
 h
216
 €
Le Mans
Lyon
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché
9
 h
330
 €
Le Mans
Zwolle
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
13
 h
346
 €
Le Mans
Brussels
5x palette EU, 120x80 cm, 900 kg
VAN, Hayon élévateur
9
 h
520
 €
Le Havre
Bourges
Orleans
Lyon
Zwolle
Brussels
Le Mans

Before/after (last 6 months)

-0,22
Cost per shipment
-2h
Shorter average transit time
99.98%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
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€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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