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Ensuring the rapid delivery of innovative thermal solutions to installers throughout Normandy.
CASE STUDY

Ensuring the rapid delivery of innovative thermal solutions to installers throughout Normandy.

A HVAC and plumbing specialist, engaged in renewable energy, needed to respond flexibly to supply partners with thermal and solar equipment according to the variable pace of work sites. With a vehicle availability rate of 99.96%, our transport team was able to meet activity spikes and urgent requests throughout the Normandy region, guaranteeing on-time deliveries even during the high season.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Company specializing in the installation of heating, air conditioning, and renewable energy solutions; based in Caen, in the heart of Normandy; distribution of technical equipment to local tradespeople and installers.

Volume & seasonality

Average of 11 shipments per month with peaks during September-November (+18%)

Units & packaging

Custom goods 260x150x120 cm secured by tie-down straps and corner protectors, average weight per shipment 1,200 to 3,000 kg.

Delivery constraints

Fixed delivery times, safety cord for customs, delivery with mandatory advance call.

Targets

Trucks available on demand, immediate access to pod/cmr

Objectives

Average truck availability at 99.59% of orders placed, all documents are available on the done space platform, transport cost reduced by more than 15%
7
 h
Caen→Bourges transit time
650
 €
Example job price (Premium)
79
Number of shipments in 2025
98.73%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Caen
Bourges
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
7
 h
650
 €
Caen
Angers
16x palette EU, 120x80 cm, 7 400 kg
Porteur
7
 h
1022
 €
Caen
Grenoble
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché
13
 h
389
 €
Caen
Montpellier
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché
15
 h
810
 €
Caen
Barcelona
5x palette EU, 120x80 cm, 900 kg
VAN
20
 h
981
 €
Caen
Duisburg
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché, Hayon élévateur
12
 h
757
 €
Bourges
Angers
Grenoble
Montpellier
Barcelona
Duisburg
Caen

Before/after (last 6 months)

-0,12
Cost per shipment
-3h
Shorter average transit time
99.96%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
They trusted us

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