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Ensuring transport availability for the organic, fair trade coffee sector in France.
CASE STUDY

Ensuring transport availability for the organic, fair trade coffee sector in France.

A food industry player committed to fair trade and organic farming, specializing in coffee, chocolate, and tea for organic networks. Facing irregular demand and large volumes to supply over 1,000 sales outlets in France, this specialist needed to ensure fast and regular pick-ups, even during peak periods. Thanks to the reactivity of the transport provider, 99.97% vehicle availability, and flexibility in loading time slots, all flows were secured, including during emergencies or seasonal surges.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Cooperative agri-food company specialized in organic products from fair trade; main site in Nouvelle-Aquitaine, primarily serving specialized stores in France.

Volume & seasonality

Average of 21 shipments per month with peaks during March-June period (+35%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, secured with tie-down straps and corner protectors, total weight per shipment from 1,200 to 2,500 kg.

Delivery constraints

Fixed loading hours, tail lift + pallet truck, GPS tracking.

Targets

Ensure transport visibility, trucks available on demand.

Objectives

Transport tracking and email notifications on the DONE Space platform, average truck availability of 99.54% of orders placed, reduction in transport costs by over 12%.
1
 h
Cabanac-et-Villagrains→Bordeaux transit time
50
 €
Example job price (Premium)
136
Number of transports in 2025
99.57%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Cabanac-et-Villagrains
Bordeaux
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Hayon élévateur
1
 h
50
 €
Cabanac-et-Villagrains
Marseille
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché, Hayon élévateur
11
 h
760
 €
Cabanac-et-Villagrains
Rennes
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché, Hayon élévateur
9
 h
394
 €
Cabanac-et-Villagrains
Tours
5x palette EU, 120x80 cm, 900 kg
VAN, Hayon élévateur
6
 h
639
 €
Cabanac-et-Villagrains
Alkmaar
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
20
 h
559
 €
Cabanac-et-Villagrains
Duisburg
8x palette EU, 120x80 cm, 5 100 kg
Porteur, Hayon élévateur
33
 h
1396
 €
Bordeaux
Marseille
Rennes
Tours
Alkmaar
Duisburg
Cabanac-et-Villagrains

Before/after (last 6 months)

-0,25
Cost per shipment
-6h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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