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Ensuring vehicle availability and responsiveness for the transport of premium teas to specialized distributors.
CASE STUDY

Ensuring vehicle availability and responsiveness for the transport of premium teas to specialized distributors.

A player in the agri-food sector, specializing in the creation and distribution of premium natural teas and infusions, had to meet a growing demand for regular shipments to distributor partners in France and Europe. Faced with seasonal peaks and the need for reactivity, the provider’s flexibility and 99.97% vehicle availability rate made it possible to ensure same-day or next-day loadings. Quick vehicle allocation and management of urgent requests proved essential to guarantee continuous flows to key markets.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Agri-food company specializing in premium natural teas and infusions; operations site in Île-de-France; regular B2B shipments to distributors and players in the gastronomy sector in France and Western Europe.

Volume & seasonality

Average of 22 shipments per month with peaks during March-July period (+40%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, secured with tie-down straps and anti-slip mats, total weight per shipment between 800 and 1,500 kg.

Delivery constraints

Same-day pickup, tail lift, GPS tracking.

Targets

Trucks available on demand, eliminate delays

Objectives

Average truck availability for 99.79% of orders placed, 98.47% of shipments delivered on time, reduction in transport costs by over 9%
3
 h
Paris→Rouen transit time
428
 €
Example job price (Premium)
113
Number of shipments in 2025
98.47%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Paris
Rouen
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN
3
 h
428
 €
Paris
Brest
Chargement personnalisé, 230x180x120 cm, 1 900 kg
Porteur
24
 h
1329
 €
Paris
Nice
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
16
 h
440
 €
Paris
Lille
2x palette EU, 120x80 cm, 300 kg
VAN, Hayon élévateur
4
 h
236
 €
Paris
Malaga
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché
30
 h
1527
 €
Paris
Rome
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
24
 h
1412
 €
Rouen
Brest
Nice
Lille
Malaga
Rome
Paris

Before/after (last 6 months)

-0,24
Cost per shipment
-3h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
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€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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