CASE STUDY

Ensuring vehicle availability for refrigerated dairy logistics in France and internationally.

A major player in the agri-food sector, this French manufacturer specializing in premium dairy products had to manage regular and responsive flows to large retailers and the foodservice industry, both in France and to over 100 countries. Key challenges included the ability to urgently mobilize a suitable vehicle during activity peaks and securing the cold chain without interruption. Thanks to a 99.98% vehicle availability rate and an adapted European fleet, our team enabled same-day or next-day loadings, minimizing any risk of logistical disruption.

DONE Deliveries. Europe’s top logistics company for businesses.

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Any load up to 24,000 kg.

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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Producer of creams, butters, and dairy desserts; main site in Normandy; B2B deliveries to major retailers, foodservice, and international distributors.

Volume & seasonality

Average of 12 shipments per month, with spikes during April-July period (+41%)

Units & packaging

EU pallets 120x80 cm, 14 units per shipment, secured with lashing straps and anti-slip mats, total weight per shipment between 1,000 and 3,000 kg.

Delivery constraints

Fixed loading times, tail lift, delivery with mandatory prior call.

Targets

Eliminate delays, trucks available on demand

Objectives

99.0% of shipments delivered on time, average truck availability for 99.57% of orders placed, transport cost reduction of over 8%

St-Lô→Vannes transit time

100

€

Example job price (Premium)

166

Number of shipments in 2025

99.0%

On-time delivery rate

Route	Load	Vehicle	Transit time	Price
St-Lô → Vannes	5x palette EU, 120x80 cm, 900 kg	VAN, Bâché	7 h	100 €
St-Lô → Perpignan	10x caisses personnalisées, 180x140x60 cm, 3 500 kg	Porteur, Hayon élévateur	31 h	1762 €
St-Lô → Rouen	Chargement personnalisé, 230x180x60 cm, 450 kg	VAN, Bâché, Hayon élévateur	4 h	305 €
St-Lô → Tarbes	Chargement personnalisé, 230x180x60 cm, 450 kg	VAN, Bâché	14 h	501 €
St-Lô → Frankfurt am Main	5x palette EU, 120x80 cm, 900 kg	VAN, Hayon élévateur	15 h	733 €
St-Lô → Willebroek	Chargement personnalisé, 230x180x160 cm, 1 100 kg	VAN, Hayon élévateur	9 h	665 €

Vannes

Perpignan

Rouen

Tarbes

Frankfurt am Main

Willebroek

St-Lô

Before/after (last 6 months)

-0,13

Cost per shipment

-4h

Shorter average transit time

99.98%

Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.

Procedures & Risk Control

Why trust us?

I am absolutely satisfied with Done Deliveries and the Quote&Go platform. Service is amazing, it’s quick and very professional. I strongly recommend.

Eurico Silvestre

Done Deliveries is a real partner in our job. Effective, reactive, responsive, attentive, and always available - it’s a real pleasure to work together with your team!

Pierrine Delage

Appointments are always kept, and the job gets Done. We are very happy to provide our customers with our materials quickly and accurately thanks to Quote&Go's outstanding service. They often come up with new updates, fun promotions and are always looking for improvements.

Jordy de Groot

Done is the right name for this lovely company... We just "show our logistics needs" and then "Done".. all fixed.. Customer service is always online and always ready to give you feedback and solutions/support..

Remo Latorre

A part that their nice and kind people, they also provide top services, always on time, even better they always do what they say. A transport company totally trustable!

Fabio Malensek

Good transport company to work with. They are helpful, always offer good solutions for you and the people here are friendly. I recommend them.

Mónika Molnár

A very good company, very responsive, with available staff who are always looking for improvements. Great cooperation, I highly recommend them.Bardzo dobra firma, bardzo szybka reakcja, dostępni ludzie i zawsze dążą do ulepszeń...

XPO Pontchateau

Excellent first service! Super easy booking website. Pick up at exactly the agreed time and place, with delivery perfectly inside the agreed time bracket with no damage. Immediate updates of every step. And the price is fair.

Giuseppe Bottacin

I am very happy to have found DONE DELIVERIES. They helped me find urgent transport solutions, and the ordering and pricing interface is really very convenient. The driver was on time for both delivery and pickup, nothing to complain about.

Robin Trolez