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Fast delivery of premium teas to French B2B networks during periods of high demand.
CASE STUDY

Fast delivery of premium teas to French B2B networks during periods of high demand.

A French premium infusion company based in Auvergne-Rhône-Alpes develops high-end teas for specialty retailers and distributors. Facing seasonal spikes and high demand for near-immediate vehicle availability, the logistics challenge was to ensure rapid, flexible, guaranteed shipments, even at the last minute. The transport team provided a tailored response with a 99.97% vehicle availability rate and dedicated service, effectively covering the entire national territory.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

High-end infusion company; main site in the Lyon area; B2B distribution to specialty stores and concept shops in France and Europe.

Volume & seasonality

Average of 9 shipments per month with peaks during October-December (+12%)

Units & packaging

EU pallets 120x80 cm, 10 units per shipment, secured with lashing straps and anti-slip mats, total weight per shipment 1,200 to 2,400 kg.

Delivery constraints

Fixed delivery hours, tailgate + pallet truck, delivery with mandatory advance call.

Targets

Immediate access to POD/CMR, transit time reduced by more than 2 hours

Objectives

All documents available on the DONE Space platform, average transit time 4-7 hours faster, transport cost reduced by over 19%
8
 h
Lyon→Reims transit time
414
 €
Example job price (Premium)
72
Number of shipments in 2025
99.37%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Lyon
Reims
2x palette EU, 120x80 cm, 300 kg
VAN
8
 h
414
 €
Lyon
Le Mans
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché, Hayon élévateur
9
 h
50
 €
Lyon
Bourges
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché, Hayon élévateur
6
 h
620
 €
Lyon
Montauban
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché, Hayon élévateur
8
 h
503
 €
Lyon
 Cottbus
Chargement personnalisé, 230x180x120 cm, 1 900 kg
Porteur
34
 h
1032
 €
Lyon
Mainz
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN
11
 h
776
 €
Reims
Le Mans
Bourges
Montauban
 Cottbus
Mainz
Lyon

Before/after (last 6 months)

-0,18
Cost per shipment
-4h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
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€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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