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Ensuring the safety and traceability of critical ingredients for the pharmaceutical and food industries in Europe.
CASE STUDY

Ensuring the safety and traceability of critical ingredients for the pharmaceutical and food industries in Europe.

A key player in the production of gelatins and collagen peptides for the food, cosmetics, and pharmaceutical sectors, this manufacturer faces strict logistics requirements regarding the safety, traceability, and punctuality of sensitive high-value shipments. Thanks to dedicated support, sector expertise, and constant shipment monitoring, the transport provider ensured incident-free delivery of goods while giving the client full visibility across key European markets.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Producer of gelatins and collagen peptides for food and pharmaceutical industries; main site in Occitania; B2B distribution across Europe, North America, and Asia.

Volume & seasonality

Average of 12 shipments per month with peaks during March-July (+13%)

Units & packaging

EU pallets 120x80 cm, average shipments of 12 pallets, secured with lashing straps and anti-slip mats, total shipment weight between 1,200 and 3,000 kg.

Delivery constraints

Fixed delivery times, security cord for customs, fast POD.

Targets

Enable transport visibility, trucks available on demand

Objectives

Transport tracking and email notifications via DONE Space platform, average truck availability at 99.73% of orders, over 13% reduction in transport costs
5
 h
Graulhet→Montpellier transit time
525
 €
Example job price (Premium)
132
Number of shipments in 2025
99.15%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Graulhet
Montpellier
5x palette EU, 120x80 cm, 900 kg
VAN, Hayon élévateur
5
 h
525
 €
Graulhet
Auxerre
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché
26
 h
100
 €
Graulhet
Cholet
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN
11
 h
631
 €
Graulhet
Amiens
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché
14
 h
681
 €
Graulhet
Cologne
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché, Hayon élévateur
20
 h
813
 €
Graulhet
Martorell
16x palette EU, 120x80 cm, 7 400 kg
Porteur, Hayon élévateur
10
 h
807
 €
Montpellier
Auxerre
Cholet
Amiens
Cologne
Martorell
Graulhet

Before/after (last 6 months)

-0,18
Cost per shipment
-5h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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European countries

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