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Fragile food products: direct deliveries and guaranteed safety for professionals.
CASE STUDY

Fragile food products: direct deliveries and guaranteed safety for professionals.

A premium food distributor serving bakeries, hotels, and restaurants needed to guarantee the freshness and integrity of its products during deliveries throughout Haute-Savoie and neighboring regions. The challenges included reducing handling, adapting vehicles, and optimizing deadlines for sensitive B2B flows. DONE Deliveries implemented direct tours without reloading, customized vehicles (tailgate, van, refrigerated), and enhanced tracking to eliminate any risk of delay or damage.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Premium food product distributor for bakeries, hospitality, and catering; main site in Haute-Savoie; regular supply to professional establishments in the Auvergne-Rhône-Alpes region and neighboring departments.

Volume & seasonality

Average of 17 shipments per month with peaks during April-September period (+31%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, lashing straps and anti-slip mats, total shipment weight 1,200 to 2,800 kg.

Delivery constraints

Same-day pick-up, safety rope for customs, secured parking.

Targets

Trucks available on demand, reduction of transit time by over 2h.

Objectives

Average truck availability at 99.51% of orders placed, average transit 4-6h faster, transport cost reduction of over 18%.
11
 h
Annecy→Perpignan transit time
100
 €
Example job price (Premium)
180
Number of shipments in 2025
98.68%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Annecy
Perpignan
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché
11
 h
100
 €
Annecy
Grenoble
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
4
 h
100
 €
Annecy
Lorient
5x palette EU, 120x80 cm, 900 kg
VAN, Hayon élévateur
16
 h
840
 €
Annecy
Nice
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché
9
 h
360
 €
Annecy
Bruges
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Hayon élévateur
14
 h
456
 €
Annecy
Rome
8x palette EU, 120x80 cm, 5 100 kg
Porteur, Hayon élévateur
30
 h
1542
 €
Perpignan
Grenoble
Lorient
Nice
Bruges
Rome
Annecy

Before/after (last 6 months)

-0,23
Cost per shipment
-6h
Shorter average transit time
99.98%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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