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Guaranteeing availability and speed for B2B refrigeration equipment delivery.
CASE STUDY

Guaranteeing availability and speed for B2B refrigeration equipment delivery.

A major player in the design and installation of industrial and commercial refrigeration systems needed to meet strict logistical requirements for its job sites and professional clients, particularly in collective catering and retail sectors. With a 99.97% vehicle availability rate and flexible scheduling, DONE Deliveries managed urgent shipments of heavy and bulky equipment in the South-West efficiently. Deliveries were organized the same day, ensuring work continuity and compliance with contractual deadlines.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Specialist installer of refrigeration equipment and professional kitchens; based in Tarbes; regular operations in South-West France for restaurateurs, public bodies, and distributors.

Volume & seasonality

Average of 9 shipments per month with peaks during May–July period (+33%)

Units & packaging

Custom goods 260x150x120 cm secured by tie-down straps and corner protectors, total shipment weight between 1,200 and 4,500 kg.

Delivery constraints

Narrow time slots (8 am–12 pm and 2 pm–5 pm), unloading assistance, rapid POD.

Targets

Immediate access to POD/CMR, trucks available on demand

Objectives

All documents available on the DONE Space platform, average truck availability at 99.54% of orders placed, transport cost reduction by over 15%
18
 h
Tarbes→Lille transit time
782
 €
Example job price (Premium)
201
Number of transports in 2025
98.38%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Tarbes
Lille
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
18
 h
782
 €
Tarbes
Reims
5x palette EU, 120x80 cm, 900 kg
VAN, Hayon élévateur
30
 h
100
 €
Tarbes
Poitiers
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché, Hayon élévateur
8
 h
396
 €
Tarbes
Besancon
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché
14
 h
399
 €
Tarbes
Milan
16x palette EU, 120x80 cm, 7 400 kg
Porteur
32
 h
1427
 €
Tarbes
Munich
2x palette EU, 120x80 cm, 300 kg
VAN, Hayon élévateur
25
 h
571
 €
Lille
Reims
Poitiers
Besancon
Milan
Munich
Tarbes

Before/after (last 6 months)

-0,15
Cost per shipment
-4h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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