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Guaranteeing freshness and punctuality for B2B tea and coffee logistics in France.
CASE STUDY

Guaranteeing freshness and punctuality for B2B tea and coffee logistics in France.

A French player in the production of teas and coffee roasting exclusively for food service and professionals was looking for stability, precise tracking and logistics efficiency during peak demand periods. Our transport team set up 24/7 monitoring with strict supervision of pickups and deliveries to secure the flow of pallets and sensitive shipments throughout France, while ensuring punctuality and real-time visibility on each shipment.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Blender of tea and coffee roaster for professionals; based in Normandy, serving cafés, hotels, and restaurants throughout France.

Volume & seasonality

Average of 24 shipments per month with peaks during March-June (+24%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, secured by lashing straps and anti-slip mats, total shipment weight between 1,000 and 2,400 kg.

Delivery constraints

Narrow delivery windows (8am–12pm and 1pm–3pm), security cord for customs, delivery with mandatory prior call.

Targets

Immediate access to POD/CMR, trucks available on demand

Objectives

All documents available on the DONE Space platform, average truck availability at 99.63% of orders placed, transport cost reduction of over 13%
8
 h
Fécamp→Arras transit time
100
 €
Example job price (Premium)
122
Number of shipments in 2025
98.76%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Fécamp
Arras
16x palette EU, 120x80 cm, 7 400 kg
Porteur
8
 h
100
 €
Fécamp
Toulouse
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché
14
 h
885
 €
Fécamp
Mulhouse
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché
13
 h
430
 €
Fécamp
Brest
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN
9
 h
434
 €
Fécamp
Ghent
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
7
 h
358
 €
Fécamp
Milan
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
18
 h
503
 €
Arras
Toulouse
Mulhouse
Brest
Ghent
Milan
Fécamp

Before/after (last 6 months)

-0,14
Cost per shipment
-2h
Shorter average transit time
99.98%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
They trusted us

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