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Guaranteeing punctuality and traceability of sustainable frozen product shipments to European markets.
CASE STUDY

Guaranteeing punctuality and traceability of sustainable frozen product shipments to European markets.

A player in the food sector specializing in high value-added frozen seafood faced significant challenges managing punctuality and visibility for its B2B deliveries, particularly to European distributors and restaurateurs. Through real-time tracking, continuous monitoring, and proactive notifications, the transport team secured delivery quality while ensuring product freshness at every stage of the logistics flow.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Producer and distributor of sustainably sourced frozen seafood; headquartered in the Paris region; deliveries to catering, distributors and wholesalers in Western Europe.

Volume & seasonality

Average of 24 shipments per month with peaks during January-March (+45%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, secured with anti-slip mats and lashing straps, total shipment weight between 1,200 and 3,000 kg.

Delivery constraints

Fixed loading hours, tail lift, mandatory pre-delivery phone call.

Targets

Immediate access to POD/CMR, ensuring transport visibility

Objectives

All documents available on the DONE Space platform, transport tracking and email notifications via the DONE Space platform, transport cost reduction by more than 18%
10
 h
Herblay→Besancon transit time
100
 €
Example job price (Premium)
83
Number of shipments in 2025
98.68%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Herblay
Besancon
8x palette EU, 120x80 cm, 5 100 kg
Porteur
10
 h
100
 €
Herblay
Arras
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN
3
 h
367
 €
Herblay
Marseille
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Hayon élévateur
14
 h
540
 €
Herblay
Bordeaux
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
11
 h
390
 €
Herblay
Waterloo
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Hayon élévateur
6
 h
332
 €
Herblay
Enschede
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché, Hayon élévateur
12
 h
465
 €
Besancon
Arras
Marseille
Bordeaux
Waterloo
Enschede
Herblay

Before/after (last 6 months)

-0,2
Cost per shipment
-3h
Shorter average transit time
99.98%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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