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Guaranteeing punctuality and visibility for B2B flows of specialized food products.
CASE STUDY

Guaranteeing punctuality and visibility for B2B flows of specialized food products.

A player in the specialized catering sector, this professional faces strict logistics requirements to supply various regional outlets across France. Thanks to real-time tracking and constant supervision of each shipment by a dedicated team, sensitive flows have become more reliable, with vehicle availability at 99.98% and proactive notifications at every key stage. This has enabled on-time deliveries within tight time slots, while maintaining service quality nationwide.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

French specialist in event and collective catering; main site located in Hauts-de-France; regular supplies to various establishments in multiple regions of France.

Volume & seasonality

An average of 22 shipments per month, with peaks during May–September (+37%)

Units & packaging

Euro pallets 120x80 cm, 12 units per shipment, secured by load straps and anti-slip mats, total shipment weight between 1,200 and 2,500 kg.

Delivery constraints

Narrow time windows (7 a.m.–10 a.m. and 1 p.m.–4 p.m.), unloading assistance, GPS tracking.

Targets

Reduce transit time by more than 4 hours, eliminate delays

Objectives

Faster average transit by 4–8 hours, 98.77% of shipments delivered on time, transport cost reduction over 18%
9
 h
Martigues→Tarbes transit time
562
 €
Example job price (Premium)
164
Number of shipments in 2025
98.77%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Martigues
Tarbes
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN
9
 h
562
 €
Martigues
Lyon
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Hayon élévateur
8
 h
560
 €
Martigues
Besancon
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Hayon élévateur
9
 h
639
 €
Martigues
Poitiers
5x palette EU, 120x80 cm, 900 kg
VAN
14
 h
793
 €
Martigues
Cologne
10x caisses personnalisées, 180x140x60 cm, 3 500 kg
Porteur, Hayon élévateur
32
 h
1006
 €
Martigues
Brussels
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN
17
 h
862
 €
Tarbes
Lyon
Besancon
Poitiers
Cologne
Brussels
Martigues

Before/after (last 6 months)

-0,15
Cost per shipment
-6h
Shorter average transit time
99.98%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
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€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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