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Guaranteeing rapid vehicle availability for facility management service flows.
CASE STUDY

Guaranteeing rapid vehicle availability for facility management service flows.

A player in the building services sector, specializing in cleaning and maintenance of premises, this professional faces responsiveness challenges for deliveries of equipment and technical products to client sites. Thanks to a vehicle availability rate of 99.97%, our team responds to urgent requests, ensures same-day or next-day loading, and adapts to specific needs in the Île-de-France region and throughout France.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Provider of cleaning and building maintenance services; based in Île-de-France; delivery operations to business sites throughout France.

Volume & seasonality

An average of 14 shipments per month with peaks during April–June (+35%)

Units & packaging

EUR-pallets 120x80 cm, 12 units per shipment, secured with tie-down straps and anti-slip mats, total shipment weight between 1,000 and 2,500 kg.

Delivery constraints

Narrow time windows (7 a.m.–10 a.m. and 1 p.m.–4 p.m.), tail lift, GPS tracking.

Targets

Immediate access to POD/CMR, trucks available on demand

Objectives

All documents available on DONE Space platform, average truck availability at 99.77% of orders placed, transport cost reduction of more than 15%
4
 h
Saint-Priest→Valence transit time
100
 €
Example job price (Premium)
97
Number of shipments in 2025
98.54%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Saint-Priest
Valence
10x caisses personnalisées, 180x140x60 cm, 3 500 kg
Porteur
4
 h
100
 €
Saint-Priest
Montauban
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché
8
 h
649
 €
Saint-Priest
Dijon
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
6
 h
320
 €
Saint-Priest
Bourges
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché
8
 h
386
 €
Saint-Priest
Milan
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché
9
 h
568
 €
Saint-Priest
Maastricht
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN
14
 h
445
 €
Valence
Montauban
Dijon
Bourges
Milan
Maastricht
Saint-Priest

Before/after (last 6 months)

-0,1
Cost per shipment
-6h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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