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Guaranteeing the integrity of fine chocolates through secure and verified logistics.
CASE STUDY

Guaranteeing the integrity of fine chocolates through secure and verified logistics.

A premium artisanal chocolatier, offering specialties with unique flavors, needed to safely deliver its fragile goods to multiple retail locations in France. To meet the challenge of preserving product quality—even during peak seasons—the transport provider implemented a strict carrier verification and quality monitoring process. Result: a 99.98% damage-free delivery rate for highly sensitive and demanding flows.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Artisanal chocolatier specializing in premium creations; main activity in Île-de-France; B2B distribution to gourmet shops and retail locations across several French regions.

Volume & seasonality

Average of 22 shipments per month with peaks during October-December (+12%)

Units & packaging

EU pallets 120x80 cm, 10 units per shipment, secured with tie-down straps and anti-slip mats, total shipment weight between 900 and 2,500 kg.

Delivery constraints

Same-day delivery, tail lift + pallet jack, all-risk insurance.

Targets

Immediate access to POD/CMR, transit time reduced by over 3h

Objectives

All documents available on the DONE Space platform, faster average transit by 4-7h, transport cost reduction of over 17%
6
 h
Le Havre→Reims transit time
627
 €
Example job price (Premium)
122
Number of shipments in 2025
99.32%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Le Havre
Reims
5x palette EU, 120x80 cm, 900 kg
VAN
6
 h
627
 €
Le Havre
Cholet
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché, Hayon élévateur
9
 h
100
 €
Le Havre
Roanne
Chargement personnalisé, 230x180x120 cm, 1 900 kg
Porteur, Hayon élévateur
26
 h
805
 €
Le Havre
Paris
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
4
 h
277
 €
Le Havre
Mechelen
5x palette EU, 120x80 cm, 900 kg
VAN, Hayon élévateur
8
 h
681
 €
Le Havre
Pioltello
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché
19
 h
1011
 €
Reims
Cholet
Roanne
Paris
Mechelen
Pioltello
Le Havre

Before/after (last 6 months)

-0,12
Cost per shipment
-5h
Shorter average transit time
99.98%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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