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Ensuring damage-free B2B distribution for home and garden furnishing items.
CASE STUDY

Ensuring damage-free B2B distribution for home and garden furnishing items.

A distributor of home and garden items sought to secure its B2B logistics flows in light of the variety and fragility of its goods. Thanks to a strict 5-step carrier verification process and enhanced quality controls, the provider enabled a damage-free delivery rate of 99.98%, preserving product integrity throughout the supply chain. Shipments were mainly to France and several neighboring European markets.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Distributor of home and garden items; operational headquarters in Normandy; servicing France and neighboring countries.

Volume & seasonality

Average of 20 shipments per month with peaks during April-July period (+34%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, secured by tie-down straps and anti-slip mats, total weight per shipment between 1,200 and 2,500 kg.

Delivery constraints

Fixed loading hours, tail lift + pallet truck, quick proof of delivery (POD).

Targets

Ensure transport visibility, trucks available on demand

Objectives

Transport tracking and email notifications via the DONE Space platform, average truck availability at 99.55% of orders placed, transport cost reduction over 14%
12
 h
Alençon→Tarbes transit time
881
 €
Example job price (Premium)
88
Number of shipments in 2025
99.59%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Alençon
Tarbes
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
12
 h
881
 €
Alençon
Colmar
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN
13
 h
620
 €
Alençon
Rodez
Chargement personnalisé, 230x180x120 cm, 1 900 kg
Porteur, Hayon élévateur
26
 h
786
 €
Alençon
Reims
5x palette EU, 120x80 cm, 900 kg
VAN
7
 h
632
 €
Alençon
Bremen
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN
18
 h
943
 €
Alençon
Norderstedt
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché, Hayon élévateur
19
 h
982
 €
Tarbes
Colmar
Rodez
Reims
Bremen
Norderstedt
Alençon

Before/after (last 6 months)

-0,2
Cost per shipment
-5h
Shorter average transit time
99.98%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
They trusted us

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