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Guaranteeing the safety of natural cosmetics and household products through rigorous carrier verification.
CASE STUDY

Guaranteeing the safety of natural cosmetics and household products through rigorous carrier verification.

A French artisan manufacturer of natural cosmetic and cleaning products faced the challenge of transporting its sensitive and eco-friendly goods to various distributors. The risk of product damage during transport was a key concern due to their fragility and the requirement to preserve their quality. Thanks to a five-step carrier verification process and a 99.97% damage-free delivery rate, DONE Deliveries secured distribution in Eastern France and along the French-Belgian corridor.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Artisan producer of natural cosmetic and household products; production site in the Vosges; B2B shipments to specialized distributors in France and Belgium.

Volume & seasonality

Average of 24 shipments per month with peaks during March-June period (+23%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, lashing straps and anti-slip mats, total weight per shipment between 900 and 2,400 kg.

Delivery constraints

Fixed delivery hours, unloading assistance, delivery with mandatory prior call.

Targets

Transit time reduction of over 3 hours, trucks available on demand

Objectives

Average transit accelerated by 4–6 hours, average truck availability at 99.72% of orders, reduction of transport costs by more than 20%
7
 h
Épinal→Orleans transit time
625
 €
Example job price (Premium)
110
Number of transports in 2025
99.08%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Épinal
Orleans
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN
7
 h
625
 €
Épinal
Arras
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché, Hayon élévateur
8
 h
577
 €
Épinal
Annecy
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché
8
 h
597
 €
Épinal
Perpignan
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché
14
 h
466
 €
Épinal
 Cottbus
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN
15
 h
846
 €
Épinal
Getafe
10x caisses personnalisées, 180x140x60 cm, 3 500 kg
Porteur, Hayon élévateur
51
 h
1453
 €
Orleans
Arras
Annecy
Perpignan
 Cottbus
Getafe
Épinal

Before/after (last 6 months)

-0,08
Cost per shipment
-6h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
They trusted us

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