A recognized player in the wine sector based in Occitanie needed to regularly ship pallets of innovative and organic wines to distributors and partners in several European countries. The challenges included managing seasonal peaks, quickly finding available vehicles during product launches or awards, and ensuring the security and punctuality of deliveries. DONE Deliveries met these needs with a vehicle availability rate of 99.97%, providing fast access to reliable carriers even during activity peaks.

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Producer of innovative and organic wines; main operations in Occitanie (Béziers region); distribution to France, Belgium, Germany, and other European markets.
An average of 12 shipments per month with peaks during February–July (+42%)
EU pallets 120x80 cm, 10 units per shipment, tie-down straps and anti-slip mats, total shipment weight between 1,100 and 2,000 kg.
Narrow delivery windows (9 a.m.–12 p.m. and 1 p.m.–4 p.m.), customs safety rope, full-risk insurance.
Eliminate delays, reduce transit time by over 4 hours
99.8% of shipments delivered on time, average transit 4–9 hours faster, transport cost reduction of over 10%


Route | Load | Vehicle | Transit time | Price |
|---|---|---|---|---|
Narbonne → Rodez | Chargement personnalisé, 230x180x160 cm, 1 100 kg | VAN | 4 h | 551 € |
Narbonne → Quimper | 8x palette EU, 120x80 cm, 5 100 kg | Porteur, Hayon élévateur | 30 h | 100 € |
Narbonne → Cannes | 2x palette EU, 120x80 cm, 300 kg | VAN | 7 h | 381 € |
Narbonne → Toulouse | 2x palette EU, 120x80 cm, 300 kg | VAN, Bâché | 3 h | 261 € |
Narbonne → Girona | Chargement personnalisé, 230x180x160 cm, 1 100 kg | VAN | 3 h | 471 € |
Narbonne → Turin | 2x palette EU, 120x80 cm, 300 kg | VAN | 11 h | 384 € |
We rely on a network of over 13,000 verified carriers and 33,000 trucks and vans. This allows us to achieve a 99.6% vehicle availability rate. In the 0.4% of cases where we cannot provide a vehicle, we offer a €500 compensation.
Each shipment is tracked 24/7 by our Track & Trace department. We achieve a 99.2% on-time loading rate and a 98.7% on-time delivery rate. In case of a significant delay attributable to us, freight can be reimbursed up to 100%.
We apply a five-step verification process: legal and compliance check, insurance verification, reputation review, performance history analysis, and assignment of an internal DONE score. This system enables us to achieve a 99.95% damage-free delivery rate.
By default, every shipment is covered by carrier liability insurance (CMR) with a limit of up to €300,000 per incident. For high-value goods, it is possible to add, at booking, an all-risk Cargo insurance covering nearly the full value of the goods.
European countries
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