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Limiting the risk of damage to sensitive B2B cocoa & chocolate shipments in Europe.
CASE STUDY

Limiting the risk of damage to sensitive B2B cocoa & chocolate shipments in Europe.

A food industry manufacturer, expert in organic and fair-trade chocolate, regularly ships pallets of finished products and fragile, high value-added raw materials to logistics sites and partners in France and Southern Europe. To address the risk of damage during transport, our team implemented a rigorous carrier selection process and enhanced controls, achieving a 99.98% damage-free delivery rate. This ensures the security of sensitive shipments while guaranteeing end-to-end traceability across the logistics chain.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Committed organic chocolate manufacturer; based in Provence; B2B shipments to distributors and manufacturers in France, Spain, and Italy.

Volume & seasonality

Average of 14 shipments per month with peaks during May-July period (+32%)

Units & packaging

EU pallets 120x80 cm, 10 units per shipment, secured by lashing straps and anti-slip mats, total weight per shipment between 1,200 and 2,500 kg.

Delivery constraints

Fixed delivery times, liftgate, GPS tracking.

Targets

Eliminate delays, trucks available on demand

Objectives

99.2% of shipments delivered on time, average truck availability at 99.69% of orders placed, transport cost reduction of over 14%
27
 h
Carpentras→Niort transit time
100
 €
Example job price (Premium)
119
Number of shipments in 2025
99.2%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Carpentras
Niort
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché
27
 h
100
 €
Carpentras
Chartres
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
12
 h
50
 €
Carpentras
Annecy
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Hayon élévateur
6
 h
433
 €
Carpentras
Lyon
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN, Bâché
4
 h
267
 €
Carpentras
Stuttgart
5x palette EU, 120x80 cm, 900 kg
VAN, Bâché
14
 h
580
 €
Carpentras
Rome
Chargement personnalisé, 230x180x120 cm, 1 900 kg
Porteur
31
 h
828
 €
Niort
Chartres
Annecy
Lyon
Stuttgart
Rome
Carpentras

Before/after (last 6 months)

-0,11
Cost per shipment
-4h
Shorter average transit time
99.98%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
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€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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