Active in the processing and distribution of wood and wood-derived products for construction, this manufacturer faced major challenges: ensuring the integrity of sensitive goods during every transport and reducing claims related to damage. Thanks to a rigorous carrier verification process paired with a damage-free delivery rate of 99.97%, its entire logistics flows to various construction sites and distributors in France and abroad gained in security and peace of mind.

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Processor and distributor of wood and wood-based products for construction; production site located in eastern France; B2B deliveries to construction sites, material resellers, and manufacturers in France and neighboring countries.
Average of 12 shipments per month with peaks during March-July (+20%)
Custom goods 300x150x120 cm secured with tie-down straps and corner protections, total shipment weight between 2,500 and 6,000 kg.
Night delivery, tailgate, GPS tracking.
Transit time reduction of more than 4 hours, enabling transport visibility
Average transit faster by 4-8 hours, transport tracking, and email notifications via the Done Space platform, transport cost reduction of more than 9%


Route | Load | Vehicle | Transit time | Price |
|---|---|---|---|---|
Montbéliard → Arras | 5x palette EU, 120x80 cm, 900 kg | VAN, Bâché, Hayon élévateur | 9 h | 768 € |
Montbéliard → Chartres | Chargement personnalisé, 230x180x60 cm, 450 kg | VAN, Bâché, Hayon élévateur | 9 h | 50 € |
Montbéliard → Toulouse | 5x palette EU, 120x80 cm, 900 kg | VAN, Bâché | 13 h | 853 € |
Montbéliard → Grenoble | Chargement personnalisé, 230x180x120 cm, 1 900 kg | Porteur, Hayon élévateur | 9 h | 676 € |
Montbéliard → Zaragoza | 2x palette EU, 120x80 cm, 300 kg | VAN, Bâché | 21 h | 642 € |
Montbéliard → Girona | 2x palette EU, 120x80 cm, 300 kg | VAN, Bâché, Hayon élévateur | 14 h | 537 € |
Yes. This case illustrates our standard way of working: same-day or next-day loading, coverage of 37 European countries, network of more than 33,000 verified vehicles, and real-time tracking via the DONE Space digital platform.
Each shipment is monitored 24/7 by our Track & Trace department. We reach a 99.2% on-time loading ratio and 98.7% on-time delivery rate. In the event of significant delay caused by us, freight may be reimbursed up to 100%.
We apply a 5-step verification process: legal and compliance check, insurance verification, reputation review, performance history analysis, and assignment of an internal DONE score. This system enables us to achieve a 99.95% damage-free delivery rate.
By default, each shipment is covered by the carrier’s liability insurance (CMR) with a limit of up to €300,000 per claim. For high-value goods, it is possible to add, at the time of booking, an 'all-risk' Cargo insurance that covers virtually the full value of the goods.
European countries
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