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Maximum security and integrity for B2B deliveries of fragile artisanal cookies.
CASE STUDY

Maximum security and integrity for B2B deliveries of fragile artisanal cookies.

A food industry artisan specialized in traditional cookies, this manufacturer faced challenges in preserving the quality of delicate goods during transport to partners. Thanks to DONE Deliveries’ strict carrier verification process and a 99.96% damage-free delivery rate, the safety and integrity of shipments was ensured, especially on sensitive routes in France and Western Europe.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Artisanal bakery specializing in traditional macaron recipes; production site near Bordeaux in Nouvelle-Aquitaine; B2B shipments to specialized networks and gourmet stores in France and Belgium.

Volume & seasonality

Average of 9 shipments per month with peaks during April–July (+40%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, total shipment weight between 900 and 2,200 kg, secured with tie-down straps and anti-slip mats.

Delivery constraints

Narrow time slots (8 am–12 pm and 1 pm–4 pm), loading assistance, secure parking available.

Targets

Enable transport visibility, trucks available on demand

Objectives

Shipment tracking and email notifications via the DONE Space platform, average truck availability for 99.72% of orders, over 17% reduction in transport costs
31
 h
Montpellier→Quimper transit time
2369
 €
Example job price (Premium)
206
Number of shipments in 2025
99.77%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Montpellier
Quimper
Chargement personnalisé, 230x180x120 cm, 1 900 kg
Porteur, Hayon élévateur
31
 h
2369
 €
Montpellier
Rouen
5x palette EU, 120x80 cm, 900 kg
VAN
28
 h
100
 €
Montpellier
Montauban
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN
5
 h
376
 €
Montpellier
Lyon
2x palette EU, 120x80 cm, 300 kg
VAN, Hayon élévateur
6
 h
372
 €
Montpellier
Turin
2x palette EU, 120x80 cm, 300 kg
VAN, Hayon élévateur
9
 h
426
 €
Montpellier
Tilburg
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN
19
 h
604
 €
Quimper
Rouen
Montauban
Lyon
Turin
Tilburg
Montpellier

Before/after (last 6 months)

-0,08
Cost per shipment
-5h
Shorter average transit time
99.96%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
They trusted us

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