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Meeting event-driven delivery peaks for artisanal ice cream with guaranteed vehicle availability.
CASE STUDY

Meeting event-driven delivery peaks for artisanal ice cream with guaranteed vehicle availability.

A player in the artisanal frozen dessert manufacturing sector, offering customized products for events and catering, faced challenges managing urgent shipments, especially during summer order peaks. Thanks to our network's ability to guarantee a vehicle availability rate of 99.97%, fragile goods could be loaded on demand, even at the last minute, and delivered across France and to Switzerland, while maintaining strict temperature and punctuality requirements.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Artisanal frozen dessert manufacturer based in Île-de-France; B2B deliveries for events and catering across France and Switzerland.

Volume & seasonality

Average of 16 shipments per month, with peaks during June-September period (+13%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, secured with tie-down straps and corner protection, total shipment weight between 900 and 2,400 kg.

Delivery constraints

Fixed loading times, tailgate, comprehensive insurance.

Targets

Enable transport visibility, reduce transit time by more than 4 hours

Objectives

Transport tracking and email notifications via the DONE Space platform, average transit time faster by 4-6 hours, transport cost reduction by more than 16%
7
 h
Paris→Le Mans transit time
100
 €
Example job price (Premium)
170
Number of transports in 2025
99.08%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Paris
Le Mans
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché, Hayon élévateur
7
 h
100
 €
Paris
Nice
Chargement personnalisé, 230x180x120 cm, 1 900 kg
Porteur
30
 h
100
 €
Paris
Troyes
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
3
 h
259
 €
Paris
Lille
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN, Bâché, Hayon élévateur
4
 h
480
 €
Paris
Bruges
Chargement personnalisé, 230x180x160 cm, 1 100 kg
VAN
5
 h
575
 €
Paris
 Cottbus
5x palette EU, 120x80 cm, 900 kg
VAN
19
 h
1015
 €
Le Mans
Nice
Troyes
Lille
Bruges
 Cottbus
Paris

Before/after (last 6 months)

-0,24
Cost per shipment
-3h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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