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Optimizing the import of copier parts by ensuring transport reliability and availability.
Brazilian importer of spare parts for office equipment, facing the challenge of managing regular, high-value shipments from Europe. The key issue was securing vehicle availability and managing risks during transfers to São Paulo, where any delay could impact the supply chain of partner maintenance workshops. Thanks to continuous access to an extensive pan-European network and a 99.97% vehicle availability rate, shipments became more regular, and real-time planning and tracking provided full visibility.
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99,95%
98,2%
99,6%
Client profile & transport requirements
Business
Importer of spare parts for copiers and printers; based in São Paulo; supplies maintenance workshops and specialized distributors in Brazil.
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Volume & seasonality
Average of 16 shipments per month, with peaks during March-June (+22%)
Units & packaging
EU pallets 120x80 cm, 12 units per shipment, lashing straps and anti-slip mats, total shipment weight between 1,200 and 2,800 kg.
Delivery constraints
Same-day pickup, unloading assistance, comprehensive insurance.
Targets
Trucks available on demand, enable transport visibility
Objectives
Average truck availability at 99.6% of placed orders, transport tracking and email notifications on the DONE Space platform, transport cost reduction by more than 13%
Transport solution & execution
Route | Load | Vehicle | Transit time | Price |
|---|---|---|---|---|
Amboise → Marseille | 2x palette EU, 120x80 cm, 300 kg | VAN | 13 h | 884 € |
Amboise → Niort | Chargement personnalisé, 230x180x60 cm, 450 kg | VAN | 3 h | 50 € |
Amboise → Le Mans | 10x caisses personnalisées, 180x140x60 cm, 3 500 kg | Porteur, Hayon élévateur | 4 h | 407 € |
Amboise → Brest | 2x palette EU, 120x80 cm, 300 kg | VAN, Bâché | 9 h | 441 € |
Amboise → Frankfurt am Main | 2x palette EU, 120x80 cm, 300 kg | VAN, Bâché, Hayon élévateur | 13 h | 448 € |
Amboise → Cologne | 5x palette EU, 120x80 cm, 900 kg | VAN, Hayon élévateur | 13 h | 750 € |
Before/after (last 6 months)
Procedures & Risk Control
Strict 5-step carrier verification process with document checks and internal performance ranking
24/7 Track&Trace Team with continuous driver contact
Real-time shipment status updates via email & DONE Space platform
€300k CMR insurance included + all-risk cargo insurance with 1 click
Why trust us?
I am absolutely satisfied with Done Deliveries and the Quote&Go platform. Service is amazing, it’s quick and very professional. I strongly recommend.
Done Deliveries is a real partner in our job. Effective, reactive, responsive, attentive, and always available - it’s a real pleasure to work together with your team!
Appointments are always kept, and the job gets Done. We are very happy to provide our customers with our materials quickly and accurately thanks to Quote&Go's outstanding service. They often come up with new updates, fun promotions and are always looking for improvements.
Done is the right name for this lovely company... We just "show our logistics needs" and then "Done".. all fixed.. Customer service is always online and always ready to give you feedback and solutions/support..
A part that their nice and kind people, they also provide top services, always on time, even better they always do what they say. A transport company totally trustable!
Good transport company to work with. They are helpful, always offer good solutions for you and the people here are friendly. I recommend them.
A very good company, very responsive, with available staff who are always looking for improvements. Great cooperation, I highly recommend them.Bardzo dobra firma, bardzo szybka reakcja, dostępni ludzie i zawsze dążą do ulepszeń...
Excellent first service! Super easy booking website. Pick up at exactly the agreed time and place, with delivery perfectly inside the agreed time bracket with no damage. Immediate updates of every step. And the price is fair.
I am very happy to have found DONE DELIVERIES. They helped me find urgent transport solutions, and the ordering and pricing interface is really very convenient. The driver was on time for both delivery and pickup, nothing to complain about.
Read more cases
37
European countries
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Order your transport and consider it DONE
Our team supports you every step of the way
Via e-mail or phone - within 12 minutes, during business hours (8am - 5pm)
