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Optimizing the import of copier parts by ensuring transport reliability and availability.
CASE STUDY

Optimizing the import of copier parts by ensuring transport reliability and availability.

Brazilian importer of spare parts for office equipment, facing the challenge of managing regular, high-value shipments from Europe. The key issue was securing vehicle availability and managing risks during transfers to São Paulo, where any delay could impact the supply chain of partner maintenance workshops. Thanks to continuous access to an extensive pan-European network and a 99.97% vehicle availability rate, shipments became more regular, and real-time planning and tracking provided full visibility.
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99,95%

damage free

98,2%

on-time delivery

99,6%

truck guarantee

Client profile & transport requirements

Business

Importer of spare parts for copiers and printers; based in São Paulo; supplies maintenance workshops and specialized distributors in Brazil.

Volume & seasonality

Average of 16 shipments per month, with peaks during March-June (+22%)

Units & packaging

EU pallets 120x80 cm, 12 units per shipment, lashing straps and anti-slip mats, total shipment weight between 1,200 and 2,800 kg.

Delivery constraints

Same-day pickup, unloading assistance, comprehensive insurance.

Targets

Trucks available on demand, enable transport visibility

Objectives

Average truck availability at 99.6% of placed orders, transport tracking and email notifications on the DONE Space platform, transport cost reduction by more than 13%
13
 h
Amboise→Marseille transit time
884
 €
Example job price (Premium)
177
Number of shipments in 2025
99.7%
On-time delivery rate

Transport solution & execution

Logistics worker""

Route
Load
Vehicle
Transit time
Price
Amboise
Marseille
2x palette EU, 120x80 cm, 300 kg
VAN
13
 h
884
 €
Amboise
Niort
Chargement personnalisé, 230x180x60 cm, 450 kg
VAN
3
 h
50
 €
Amboise
Le Mans
10x caisses personnalisées, 180x140x60 cm, 3 500 kg
Porteur, Hayon élévateur
4
 h
407
 €
Amboise
Brest
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché
9
 h
441
 €
Amboise
Frankfurt am Main
2x palette EU, 120x80 cm, 300 kg
VAN, Bâché, Hayon élévateur
13
 h
448
 €
Amboise
Cologne
5x palette EU, 120x80 cm, 900 kg
VAN, Hayon élévateur
13
 h
750
 €
Marseille
Niort
Le Mans
Brest
Frankfurt am Main
Cologne
Amboise

Before/after (last 6 months)

-0,23
Cost per shipment
-4h
Shorter average transit time
99.97%
Damage-free delivery rate

Procedures & Risk Control

Reliable, secure, and transparent delivery—backed by clear protocols, real-time tracking, and protective handling every step of the way.
Procedures & Risk Control

Strict 5-step carrier verification process with document checks and internal performance ranking

1

24/7 Track&Trace Team with continuous driver contact

2

Real-time shipment status updates via email & DONE Space platform

3
Check icon

€300k CMR insurance included + all-risk cargo insurance with 1 click

4
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